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Sophos sg210 high cpu usage also webinterface slow

Hi,

At work I have an sg210 and for around 2 hours cpu usage was high (100%) I noticed it cause it was effecting the internet, as a quick fix I rebooted the utm and it went back to normal.

Firmware version : 9.715-4

Is there a way to know what happened ?

Also lately (around 6months) I have been experiencing slow response occasionally when changing options, page doesnt load and I have to refresh the page and relogin

The below is how the usage is normally.

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0 Vivek Jagad over 1 year ago

Hello Sophos User3521 ,

Thank you for reaching out to the community, how often this happens ? Have you observed any specific pattern or at certain time intervals ?
I'd recommend also to raise a service request, so that an engineer can thoroughly inspect the logs on the appliance.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 Vivek Jagad over 1 year ago

Hello Sophos User3521 ,

Thank you for reaching out to the community, how often this happens ? Have you observed any specific pattern or at certain time intervals ?
I'd recommend also to raise a service request, so that an engineer can thoroughly inspect the logs on the appliance.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
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0 Sophos User3521 over 1 year ago in reply to Vivek Jagad

This is the first time that happened.
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0 Vivek Jagad over 1 year ago in reply to Sophos User3521

Keep monitoring with the atop - A guide to recording UTM process usage using atop.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
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