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DNS lookup failure

Hi guys.

We got the following message at the UTM worker. Are there any reports of bugs in the name resolution process of UTM?

The DNS record is an alias record of type A registered in Route53. UTM Firmware version is 9.707-5. We have confirmed that the other DNS records can be resolved without any problems when the event occurs.

httpd[30371]: [proxy:error] [pid 30371:tid 3908496240] [client xx.xx.xx.xx:20908] AH00898: DNS lookup failure for: xxxxxx.local returned by /.well-known/traffic-advice

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Erick Jan over 1 year ago +2

Hi, Thank you for reaching out to Sophos Community. To verify the following, can Inquire about the following The number of users affected? All or specific users only Can the host resolve this…

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0 Erick Jan over 1 year ago
Hi,

Thank you for reaching out to Sophos Community.

To verify the following, can Inquire about the following

The number of users affected? All or specific users only

Can the host resolve this without using proxy

Also, are you using Public DNS or the UTM?

Upon checking case 06508971, is this case related?

I'll also be moving the case to UTM Forum. Thank you
Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 飯塚英樹 over 1 year ago in reply to Erick Jan

Hi Erick,

Thank you for your answering.

Erick Jan said:
The number of users affected? All or specific users only

All users who access the DNS record affected.

Erick Jan said:
Can the host resolve this without using proxy

Yes.

Erick Jan said:
Also, are you using Public DNS or the UTM?

We are using the internal DNS, Route53.

Erick Jan said:
Upon checking case 06508971, is this case related?

Yes.

Thank you.
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0 Erick Jan over 1 year ago in reply to 飯塚英樹

Hi Iizuka-san,

Thank you for the answer and confirmation. I'll put a note on your case #

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Erick Jan over 1 year ago in reply to 飯塚英樹

Hi Iizuka-san,

Thank you for the answer and confirmation. I'll put a note on your case #

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
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