DNS lookup failure

Hi,

Thank you for reaching out to Sophos Community.

To verify the following, can Inquire about the following

• The number of users affected? All or specific users only
• Can the host resolve this without using proxy
• Also, are you using Public DNS or the UTM?

Upon checking case 06508971, is this case related?

I'll also be moving the case to UTM Forum. Thank you

Hi Erick,

Thank you for your answering.

Erick Jan said:

The number of users affected? All or specific users only

 All users who access the DNS record affected.

Erick Jan said:

Can the host resolve this without using proxy

Yes.

Erick Jan said:

Also, are you using Public DNS or the UTM?

We are using the internal DNS, Route53.

Erick Jan said:

Upon checking case 06508971, is this case related?

Yes.

Thank you.

Hi Erick,

Thank you for your answering.

Erick Jan said:

The number of users affected? All or specific users only

 All users who access the DNS record affected.

Erick Jan said:

Can the host resolve this without using proxy

Yes.

Erick Jan said:

Also, are you using Public DNS or the UTM?

We are using the internal DNS, Route53.

Erick Jan said:

Upon checking case 06508971, is this case related?

Yes.

Thank you.

Hi Iizuka-san,

Thank you for the answer and confirmation. I'll put a note on your case #