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SOPHOS UTM 9 renew certificate error

Hello, I received this error message when renewing the certificate, following this problem all my let's encrypt certificate cannot be renewed,
does anyone here have this problem

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0 Vivek Jagad over 1 year ago

Hello Alpha ,

Thank you for reaching out to the community, suspecting the issue due to rate limits - https://letsencrypt.org/docs/rate-limits/

Thanks & Regards,
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Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 Alpha over 1 year ago in reply to Vivek Jagad

Hi Vivek, thank you for your feedback, but sorry this article not helpfull
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0 Vivek Jagad over 1 year ago in reply to Alpha

In the error message, "Manual renewal" means you can retry (or renew) at any time.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
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0 Vivek Jagad over 1 year ago in reply to Alpha

In the error message, "Manual renewal" means you can retry (or renew) at any time.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
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0 Alpha over 1 year ago in reply to Vivek Jagad

i have tried with manual renewal bit the issue still persist
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0 Vivek Jagad over 1 year ago in reply to Alpha

Alpha Please refer the link Sophos UTM 9.707-5 - Let’s Encrypt failed: Failed to retrieve the current Terms of Service link

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
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