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SOPHOS UTM 9 renew certificate error

Hello, I received this error message when renewing the certificate, following this problem all my let's encrypt certificate cannot be renewed,
does anyone here have this problem

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0 Vivek Jagad over 1 year ago

Hello Alpha ,

Thank you for reaching out to the community, suspecting the issue due to rate limits - https://letsencrypt.org/docs/rate-limits/

Thanks & Regards,
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Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 Alpha over 1 year ago in reply to Vivek Jagad

Hi Vivek, thank you for your feedback, but sorry this article not helpfull
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0 Vivek Jagad over 1 year ago in reply to Alpha

In the error message, "Manual renewal" means you can retry (or renew) at any time.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
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0 Alpha over 1 year ago in reply to Vivek Jagad

i have tried with manual renewal bit the issue still persist
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0 Vivek Jagad over 1 year ago in reply to Alpha

Alpha Please refer the link Sophos UTM 9.707-5 - Let’s Encrypt failed: Failed to retrieve the current Terms of Service link

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
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0 Jay Jay over 1 year ago

The last time this happened, toggling off the LE certs then re-enabling fixed it.

Toggle it off, then click apply. Wait 20-30 seconds, then toggle on, hit apply again.
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0 PhilippRusch over 1 year ago

Hello Mustapha,

what is the firmware version you are running on your UTM?

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

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0 Alpha over 1 year ago in reply to PhilippRusch

Hey JPRUSCH

thank you for your reply

My firmware version is 9.714-4 - the last version
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