This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos UTM9

Hello,

I can not create any more let's encrypt certificate on my sophos UTM 9 , when i created certificate error message shown on certificate management (below message)

Please Help

Best regards

Thank you

This thread was automatically locked due to age.

Top Replies

PhilippRusch over 1 year ago in reply to Alpha +1 suggested

There was a problem with the Let's encrypt CA Certificates some time ago prior to 9.712, this was solved in an update for UTM. So you better update to 9.714 and then try again, please.

0 PhilippRusch over 1 year ago

What is your fimware version?

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel
0 Alpha over 1 year ago in reply to PhilippRusch

Hallo,

My firmware version is 9.710-1

Thank you

Best regards

Mustapha
Cancel
Vote Up 0 Vote Down

Cancel
0 Vivek Jagad over 1 year ago

Hello Alpha ,

Thank you for reaching out to the community, please refer the kba - https://support.sophos.com/support/s/article/KB-000038399?language=en_US
Other useful KBAs
> Let’s Encrypt Root Certificate expiry

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel
0 Alpha over 1 year ago in reply to Vivek Jagad

Thank you Vivek for your feedback. but I think my CA is valid
Cancel
Vote Up 0 Vote Down

Cancel
0 PhilippRusch over 1 year ago in reply to Alpha

There was a problem with the Let's encrypt CA Certificates some time ago prior to 9.712, this was solved in an update for UTM. So you better update to 9.714 and then try again, please.

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up +1 Vote Down

Cancel
0 PhilippRusch over 1 year ago in reply to Alpha

Have look here:

https://support.sophos.com/support/s/article/KB-000042998?language=en_US

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel
0 Alpha over 1 year ago in reply to PhilippRusch

Thank you, once update done i will give you a feedback
Cancel
Vote Up 0 Vote Down

Cancel
0 mvazquez over 1 year ago in reply to Alpha

Hi everyone, I have the same issue and the 9.714-4 version of SOPHOS UTM. Anyone can share any update?
Cancel
Vote Up 0 Vote Down

Cancel
0 Alpha over 1 year ago in reply to mvazquez

Hi, i still not planified for the update to see if this issue persist
Cancel
Vote Up 0 Vote Down

Cancel
0 PhilippRusch over 1 year ago in reply to mvazquez

My experience with this so far: only installing the update to 9.714 does not resolve the issue, once it happened on your device. You still have to remove the old LE CA certs and start this service on the UTM anew.

Mit freundlichem Gruß, best regards from Germany,

Philipp Rusch

New Vision GmbH, Germany
Sophos Silver-Partner

If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel