I am having issues with a new Sophos RED 20 that is not booting anymore. I have started it with a console cable and it seems to have a booting issue. I have run a memtest and hardware test and its all fine. How can I flash it manually over the console cable ? Is there any way ?
U-Boot 2018.09 (Apr 23 2020 - 05:30:45 +0000), Build: jenkins-Red_Unified_Firmware_v3-86
SoC: LS1012AE Rev2.0 (0x87040020)Clock Configuration: CPU0(A53):800 MHz Bus: 250 MHz DDR: 1000 MT/sReset Configuration Word (RCW): 00000000: 08000008 00000000 00000000 00000000 00000010: 35080000 c000000c 40000000 00001800 00000020: 00000000 00000000 00000000 00014172 00000030: 00000000 00428120 00000096 00000000I2C: readyDRAM: 446 MiBWARNING: Calling __hwconfig without a buffer and before environment is readyUsing SERDES1 Protocol: 13576 (0x3508)MMC: FSL_SDHC: 0, FSL_SDHC: 1Loading Environment from SPI Flash... SF: Recognized JEDEC id bytes: ef, 60, 15SF: Detected w25q16dw with page size 256 Bytes, erase size 4 KiB, total 2 MiBSPI NAND PROBE!SF: Recognized JEDEC id bytes: ef, bb, 21SF: CONFIG_SPL_BUILD Detected W25N01GW with page size 2 KiB, erase size 128 KiB, total 128 MiBspi_flash_scan: Printf SR1 = 0x0, SR2 = 0x18, SR3 = 0x0spi_flash_scan: MAX READ SIZE = 0x40, MAX WRITE SIZE = 0x20Probe over!OKIn: serialOut: serialErr: serialModel: SOPHOS RED20 BoardBoard: SOPHOS RED20HW: RevCMCU Version: 8WARN: MAC Private MAC address for ethaddr is F2:F1:59:35:C6:33 restore of Sophos MAC required!WARN: MAC Private MAC address for eth1addr is 42:C3:34:DE:7A:36 restore of Sophos MAC required!Net: PFE class pe firmwarePFE tmu pe firmwareeth0: pfe_eth0, eth1: pfe_eth1Hit any key to stop autoboot: 0Unknown command 'boot_image' - try 'help'
Any help would be appreciate.
Hey Arnold Hienz,Thank you for reaching out to the community, yes this needs to be processed for the RMA, please raise a service request and revert here with the support case id !!
Thanks & Regards,
Vivek Jagad | Technical Account Manager 3 | Cyber Security Evolved
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