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[Sophos Notification] Advisory: SUM and UTM - SUM SSO to UTM web admin is not working.

emmosophos over 4 years ago

Overview

Admin will not be able to quickly access the remote UTM in order to make admin changes with the SSO feature.

Applies to the following Sophos product(s) and version(s)

SUM and UTM

Impact

Admin will not be able to quickly access the remote UTM in order to make admin changes with the SSO feature.

Current status

Development is currently investigating the issue

Release information

All support versions of UTM seem to be affected.

Workaround

Log into UTM directly with a valid administrator account

Next update

This article will be updated when information becomes available

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Top Replies

JustinO'Connor over 4 years ago +1

Hello - Are there any updates on the estimated time of repair on this issue? We have several UTMs that are remote to our location, the furthest being over 1,000 away, and we are not able to travel to all…

Parents

0 JustinO'Connor over 4 years ago

Hello - Are there any updates on the estimated time of repair on this issue? We have several UTMs that are remote to our location, the furthest being over 1,000 away, and we are not able to travel to all locations to physically access the firewalls.

Thank you
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0 emmosophos over 4 years ago in reply to JustinO'Connor

Hello Justin,

Thank you for contacting the Sophos community!

You should be able to access the UTM if you refresh the page you should get the login, you would need the Admin credentials as SSO is not working.

As the estimated time of repair UTM dev is targeting a fix for next week!

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 JustinO'Connor over 4 years ago in reply to emmosophos

Good morning. Is your dev team still on target to release a fix this week?
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0 emmosophos over 4 years ago in reply to JustinO'Connor

Hello Justin,

Yes still on target.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 JeroenVercoulen over 4 years ago in reply to emmosophos

Any update on this?
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0 JeroenVercoulen over 4 years ago in reply to emmosophos

Any update on this?
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