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How can I remove my IP 213.239.193.206 from black.rbl.ctipd.astaro.local?

Aitor Serra

Hello,

I think my IP is listed on your firewalls, I'm getting this error:

554 5.7.1 Service unavailable; Client host [213.239.193.206] blocked
using black.rbl - IP:


How can I remove it?

Thank you.


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  • 0

    Hola Aitor and welcome to the UTM Community!

    Is this block message from an email that you sent or one that was sent to you?

    As a moderator here, I can see the IP from which you posted.  The 213. IP in the message is about 1000 KM away from you.

    The link I supplied in the thread that H_Patel gave above won't get an IP delisted immediately, so, if you need to get a message to someone quickly, I would recommend using your personal email.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Hello,

    This message appears when some user hosted on my server tries to send mails to a server that use your service/products. I'm telling them, that the fault it's on the firewall from Sophos, and they have to consult with their administrator to try to fix it, because as I am not your client, I doesn't have any right to unblock my own IP. Weird true? This "solution" was suggested by one of your support staff.

  • 0 in reply to Aitor Serra

    Hello Aitor,

    I checked and it seems your IP is not blacklisted any more by us.

    Can you try to send another email?

    If the error remains, please ask them as you did already to create an exception for your @domain/IP in the UTM for RBL checks.

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • 0 in reply to emmosophos

    The error persist. Your suggestion is that I have to notify each of your clients to add an exception? wow!

    554 5.7.1 Service unavailable; Client host [213.239.193.206] blocked using black.rbl - IP:
213.239.193.206 en Lista Negra por Spam/Virus...contacte con su administrador
  • 0 in reply to Aitor Serra

    I corrected my link in that 9-year-old post linked to above.  Try https://www.cyren.com/security-center/cyren-ip-reputation-check.  Your IP isn't presently listed as suspicious.  The black.rbl is updated in each UTM, so I would guess your correspondent will begin receiving your emails in less than 24 hours.  If not, you will want to contact them and suggest that they open a Support ticket with Sophos.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Sure, I will contact "Telefonica" the bigger ISP provider at Spain to ask them to open a ticket in Sophos.

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