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How can I remove my IP 213.239.193.206 from black.rbl.ctipd.astaro.local?

Hello,

I think my IP is listed on your firewalls, I'm getting this error:

554 5.7.1 Service unavailable; Client host [213.239.193.206] blocked
using black.rbl - IP:


How can I remove it?

Thank you.

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0 FormerMember over 4 years ago

Hi Aitor Serra

Thank you for reaching out to the community!

I would advise you to check out the following community thread for more info on this topic: https://community.sophos.com/products/unified-threat-management/f/mail-protection-smtp-pop3-antispam-and-antivirus/49108/black-rbl-ctipd-astaro-local-blocking-emails-for-one-user-but-not-another.

Thanks,
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0 BAlfson over 4 years ago

Hola Aitor and welcome to the UTM Community!

Is this block message from an email that you sent or one that was sent to you?

As a moderator here, I can see the IP from which you posted. The 213. IP in the message is about 1000 KM away from you.

The link I supplied in the thread that H_Patel gave above won't get an IP delisted immediately, so, if you need to get a message to someone quickly, I would recommend using your personal email.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 Aitor Serra over 4 years ago in reply to BAlfson

Hello,

This message appears when some user hosted on my server tries to send mails to a server that use your service/products. I'm telling them, that the fault it's on the firewall from Sophos, and they have to consult with their administrator to try to fix it, because as I am not your client, I doesn't have any right to unblock my own IP. Weird true? This "solution" was suggested by one of your support staff.
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0 emmosophos over 4 years ago in reply to Aitor Serra

Hello Aitor,

I checked and it seems your IP is not blacklisted any more by us.

Can you try to send another email?

If the error remains, please ask them as you did already to create an exception for your @domain/IP in the UTM for RBL checks.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
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0 Aitor Serra over 4 years ago in reply to emmosophos
The error persist. Your suggestion is that I have to notify each of your clients to add an exception? wow!

554 5.7.1 Service unavailable; Client host [213.239.193.206] blocked using black.rbl - IP: 213.239.193.206 en Lista Negra por Spam/Virus...contacte con su administrador
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0 BAlfson over 4 years ago in reply to Aitor Serra

I corrected my link in that 9-year-old post linked to above. Try https://www.cyren.com/security-center/cyren-ip-reputation-check. Your IP isn't presently listed as suspicious. The black.rbl is updated in each UTM, so I would guess your correspondent will begin receiving your emails in less than 24 hours. If not, you will want to contact them and suggest that they open a Support ticket with Sophos.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 Aitor Serra over 4 years ago in reply to BAlfson

Sure, I will contact "Telefonica" the bigger ISP provider at Spain to ask them to open a ticket in Sophos.
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0 Aitor Serra over 4 years ago in reply to Aitor Serra

The problem persist:

https://www.honesting.es/sophos-bloquea-emails/

This is a serious problem towards our clients, please do something about it.
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