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Sophos UTM 9.6x. after manual update and scheduling update. it reboots and does not install

chrisloup

current version 9.510-5

device: SG210

I did it once (apply update immediately) it rebooted. no version change.

 

then I upload the up2date file again. scheduled it. time passed and still no version change

---

2019:02:20-21:00:01 mail auisys[21706]: no HA system or cluster node
2019:02:20-21:00:01 mail auisys[21706]: waiting for db_verify to return (30 seconds max)
2019:02:20-21:00:02 mail auisys[21706]: removing '/var/up2date/appctrl43-install'
2019:02:20-21:00:02 mail auisys[21706]: removing '/var/up2date/aptp-install'
2019:02:20-21:00:02 mail auisys[21706]: removing '/var/up2date/aws-install'
2019:02:20-21:00:02 mail auisys[21706]: removing '/var/up2date/cadata-install'
2019:02:20-21:00:02 mail auisys[21706]: removing '/var/up2date/geoip-install'
2019:02:20-21:00:02 mail auisys[21706]: removing '/var/up2date/ipsbundle2-install'
2019:02:20-21:00:02 mail auisys[21706]: removing '/var/up2date/man9-install'
2019:02:20-21:00:02 mail auisys[21706]: removing '/var/up2date/ohelp9-install'
2019:02:20-21:00:02 mail auisys[21706]: removing '/var/up2date/savi-install'
2019:02:20-21:00:02 mail auisys[21706]: removing '/var/up2date/sys-install'
2019:02:20-21:00:02 mail auisys[21706]: Starting Up2Date Package Installer
2019:02:20-21:00:02 mail auisys[21706]: Install u2d packages <sys>
2019:02:20-21:00:02 mail auisys[21706]: Starting installing up2date packages for type 'sys'
2019:02:20-21:00:02 mail auisys[21706]: Installing up2date package: /var/up2date/sys/u2d-sys-9.600005-601005.tgz.gpg
2019:02:20-21:00:02 mail auisys[21706]: Verifying up2date package signature
2019:02:20-21:00:04 mail auisys[21706]: Unpacking installation instructions
2019:02:20-21:00:05 mail auisys[21706]: parsing installation instructions
2019:02:20-21:00:05 mail auisys[21706]: >=========================================================================
2019:02:20-21:00:05 mail auisys[21706]: You are currently running Version 9.510005, but Version 9.600005 is required for this up2date package.
2019:02:20-21:00:05 mail auisys[21706]: 
2019:02:20-21:00:05 mail auisys[21706]:  1. Modules::Logging::msg:46() /</sbin/auisys.plx>Modules/Logging.pm
2019:02:20-21:00:05 mail auisys[21706]:  2. Modules::Auisys::Installer::Systemstep::install:149() /</sbin/auisys.plx>Modules/Auisys/Installer/Systemstep.pm
2019:02:20-21:00:05 mail auisys[21706]:  3. Modules::Auisys::Up2DatePackages::install:143() /</sbin/auisys.plx>Modules/Auisys/Up2DatePackages.pm
2019:02:20-21:00:05 mail auisys[21706]:  4. Modules::Auisys::QueueIterator::process_qfiles:81() /</sbin/auisys.plx>Modules/Auisys/QueueIterator.pm
2019:02:20-21:00:05 mail auisys[21706]:  5. main::main:298() auisys.pl
2019:02:20-21:00:05 mail auisys[21706]:  6. main::top-level:35() auisys.pl
2019:02:20-21:00:05 mail auisys[21706]: |=========================================================================
2019:02:20-21:00:05 mail auisys[21706]: id="371J" severity="error" sys="system" sub="up2date" name="Fatal: Version conflict: required version: 9.600005 <=> current version: 9.510005" status="failed" action="install" package="sys"
2019:02:20-21:00:05 mail auisys[21706]: 
2019:02:20-21:00:05 mail auisys[21706]:  1. Modules::Logging::alf:100() /</sbin/auisys.plx>Modules/Logging.pm
2019:02:20-21:00:05 mail auisys[21706]:  2. Modules::Auisys::Installer::Systemstep::install:152() /</sbin/auisys.plx>Modules/Auisys/Installer/Systemstep.pm
2019:02:20-21:00:05 mail auisys[21706]:  3. Modules::Auisys::Up2DatePackages::install:143() /</sbin/auisys.plx>Modules/Auisys/Up2DatePackages.pm
2019:02:20-21:00:05 mail auisys[21706]:  4. Modules::Auisys::QueueIterator::process_qfiles:81() /</sbin/auisys.plx>Modules/Auisys/QueueIterator.pm
2019:02:20-21:00:05 mail auisys[21706]:  5. main::main:298() auisys.pl
2019:02:20-21:00:05 mail auisys[21706]:  6. main::top-level:35() auisys.pl
2019:02:20-21:00:27 mail auisys[21706]: <=========================================================================
2019:02:20-21:00:27 mail auisys[21706]: Up2Date Package Installer finished, exiting
2019:02:20-21:00:27 mail auisys[21706]: id="3716" severity="info" sys="system" sub="up2date" name="Up2Date Package Installer finished, exiting"
2019:02:20-21:00:27 mail auisys[21706]: Initiating reboot


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  • +2

    Hi,

     

    your Answer is in the log File

    You are currently running Version 9.510005, but Version 9.600005 is required for this up2date package.

     

    You also need to upload the u2d-sys-9.510005-600005.tgz.gpg if you update from 9.510 to 9.601

  • 0 in reply to AlexanderRuckhofer

    I do not see  u2d-sys-9.510005-600005.tgz.gpg in the list:

    When I try to upload either 9.51005-605001 OR 9.60005-601005, I get this error:

    " You are currently running Version 9.510005, but Version 9.600005 is required for this up2date package."


    Can someone help me get this VM upgraded?
  • 0 in reply to GuruLee

    It will still not upgrade. It is giving an erroneous error asking for the file ver. which I am submitting:

    2019:08:09-11:03:02 sophosutm audld[8879]: patch up2date possible
2019:08:09-11:03:04 sophosutm audld[8879]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
2019:08:09-11:03:05 sophosutm audld[8879]: Dry run is enabled, stopping here.
2019:08:09-11:24:18 sophosutm auisys[11376]: no HA system or cluster node
2019:08:09-11:24:18 sophosutm auisys[11376]: waiting for db_verify to return (30 seconds max)
2019:08:09-11:24:19 sophosutm auisys[11376]: removing '/var/up2date/aws-install'
2019:08:09-11:24:19 sophosutm auisys[11376]: removing '/var/up2date/geoip-install'
2019:08:09-11:24:19 sophosutm auisys[11376]: removing '/var/up2date/geoipxtipv6-install'
2019:08:09-11:24:19 sophosutm auisys[11376]: removing '/var/up2date/man9-install'
2019:08:09-11:24:19 sophosutm auisys[11376]: removing '/var/up2date/ohelp9-install'
2019:08:09-11:24:19 sophosutm auisys[11376]: removing '/var/up2date/sys-install'
2019:08:09-11:24:20 sophosutm auisys[11376]: Starting Up2Date Package Installer
2019:08:09-11:24:20 sophosutm auisys[11376]: No suitable packages of type <man9> found, skipping
2019:08:09-11:24:20 sophosutm auisys[11376]: No suitable packages of type <aws> found, skipping
2019:08:09-11:24:20 sophosutm auisys[11376]: No suitable packages of type <ohelp9> found, skipping
2019:08:09-11:24:20 sophosutm auisys[11376]: No suitable packages of type <geoipxtipv6> found, skipping
2019:08:09-11:24:20 sophosutm auisys[11376]: No suitable packages of type <geoip> found, skipping
2019:08:09-11:24:20 sophosutm auisys[11376]: Install u2d packages <sys>
2019:08:09-11:24:20 sophosutm auisys[11376]: Starting installing up2date packages for type 'sys'
2019:08:09-11:24:20 sophosutm auisys[11376]: Installing up2date package: /var/up2date/sys/u2d-sys-9.600005-601005.tgz.gpg
2019:08:09-11:24:20 sophosutm auisys[11376]: Verifying up2date package signature
2019:08:09-11:24:25 sophosutm auisys[11376]: Unpacking installation instructions
2019:08:09-11:24:26 sophosutm auisys[11376]: parsing installation instructions
2019:08:09-11:24:26 sophosutm auisys[11376]: >=========================================================================
2019:08:09-11:24:26 sophosutm auisys[11376]: You are currently running Version 9.510005, but Version 9.600005 is required for this up2date package.
  • 0 in reply to GuruLee

    Would this prevent me from updating? I am licensed for Endpoint Antivirus. But this is what it shows at top when on Up2Date Config. page:

    "Licensing Info - Some features are disabled as you either do not have a relevant subscription or the relevant subscription has expired!"

    But the Up2Date log does not state anything about a license issue:

    2019:08:09-11:24:20 sophosutm auisys[11376]: Starting Up2Date Package Installer
2019:08:09-11:24:20 sophosutm auisys[11376]: No suitable packages of type <man9> found, skipping
2019:08:09-11:24:20 sophosutm auisys[11376]: No suitable packages of type <aws> found, skipping
2019:08:09-11:24:20 sophosutm auisys[11376]: No suitable packages of type <ohelp9> found, skipping
2019:08:09-11:24:20 sophosutm auisys[11376]: No suitable packages of type <geoipxtipv6> found, skipping
2019:08:09-11:24:20 sophosutm auisys[11376]: No suitable packages of type <geoip> found, skipping
2019:08:09-11:24:20 sophosutm auisys[11376]: Install u2d packages <sys>
2019:08:09-11:24:20 sophosutm auisys[11376]: Starting installing up2date packages for type 'sys'
2019:08:09-11:24:20 sophosutm auisys[11376]: Installing up2date package: /var/up2date/sys/u2d-sys-9.600005-601005.tgz.gpg
2019:08:09-11:24:20 sophosutm auisys[11376]: Verifying up2date package signature
2019:08:09-11:24:25 sophosutm auisys[11376]: Unpacking installation instructions
2019:08:09-11:24:26 sophosutm auisys[11376]: parsing installation instructions
2019:08:09-11:24:26 sophosutm auisys[11376]: >=========================================================================
2019:08:09-11:24:26 sophosutm auisys[11376]: You are currently running Version 9.510005, but Version 9.600005 is required for this up2date package.
    2019:08:09-11:24:26 sophosutm auisys[11376]: 2019:08:09-11:24:26 sophosutm auisys[11376]: 
    1. Modules::Logging::msg:46() /</sbin/auisys.plx>Modules/Logging.pm 2019:08:09-11:24:26 sophosutm auisys[11376]: 
    2. Modules::Auisys::Installer::Systemstep::install:149() /</sbin/auisys.plx>Modules/Auisys/Installer/Systemstep.pm 2019:08:09-11:24:26 sophosutm auisys[11376]: 
    3. Modules::Auisys::Up2DatePackages::install:143() /</sbin/auisys.plx>Modules/Auisys/Up2DatePackages.pm 2019:08:09-11:24:26 sophosutm auisys[11376]: 
    4. Modules::Auisys::QueueIterator::process_qfiles:81() /</sbin/auisys.plx>Modules/Auisys/QueueIterator.pm 2019:08:09-11:24:26 sophosutm auisys[11376]: 
    5. main::main:298() auisys.pl 2019:08:09-11:24:26 sophosutm auisys[11376]: 
    6. main::top-level:35() auisys.pl 2019:08:09-11:24:26 sophosutm auisys[11376]: |========================================================================= 2019:08:09-11:24:26 sophosutm auisys[11376]: id="371J" severity="error" sys="system" sub="up2date" name="Fatal: Version conflict: required version: 9.600005 <=> current version: 9.510005" status="failed" action="install" package="sys"
  • +1 in reply to GuruLee

    Hi Lee and welcome to the UTM Community!

    You shouldn't have a 9.601 Up2Date on your UTM.

    Show us the result of the following command:

    ll /var/up2date/sys

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

     ,

    That was my problem;

    sophosutm:/var/up2date/sys # dir
    total 559456
    -rw-r--r-- 1 root root 416580547 Aug 9 12:35 u2d-sys-9.510005-605001.tgz.gpg
    -rw-r--r-- 1 root root 156292402 Aug 9 11:23 u2d-sys-9.600005-601005.tgz.gpg
    sophosutm:/var/up2date/sys # rm u2d-sys-9.600005-601005.tgz.gpg
    sophosutm:/var/up2date/sys # dir
    total 406824
    -rw-r--r-- 1 root root 416580547 Aug 9 12:35 u2d-sys-9.510005-605001.tgz.gpg
    sophosutm:/var/up2date/sys # rm u2d-sys-9.510005-605001.tgz.gpg
    sophosutm:/var/up2date/sys #

    ===========

    I removed both those files and re-uploaded 'u2d-sys-9.510005-605001.tgz.gpg' again. Then the upgraded and it upgraded successfully. Thank you!

Reply
  • 0 in reply to BAlfson

     ,

    That was my problem;

    sophosutm:/var/up2date/sys # dir
    total 559456
    -rw-r--r-- 1 root root 416580547 Aug 9 12:35 u2d-sys-9.510005-605001.tgz.gpg
    -rw-r--r-- 1 root root 156292402 Aug 9 11:23 u2d-sys-9.600005-601005.tgz.gpg
    sophosutm:/var/up2date/sys # rm u2d-sys-9.600005-601005.tgz.gpg
    sophosutm:/var/up2date/sys # dir
    total 406824
    -rw-r--r-- 1 root root 416580547 Aug 9 12:35 u2d-sys-9.510005-605001.tgz.gpg
    sophosutm:/var/up2date/sys # rm u2d-sys-9.510005-605001.tgz.gpg
    sophosutm:/var/up2date/sys #

    ===========

    I removed both those files and re-uploaded 'u2d-sys-9.510005-605001.tgz.gpg' again. Then the upgraded and it upgraded successfully. Thank you!

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