Sophos drops this on everyone without letting us prepare and then, to add insult to injury, the ability to enter a Support ticket in MyUTM is removed. All without transferring the information contained in MyUTM concerning S/Ns, License IDs, expiration dates, etc. Also, the fact that our customers have already trusteed us to access their information - that should have come across. It's cute that someone thought that Sophos was protecting their customers' information by failing to transfer it.
And what about all that case history in MyUTM - when will that get transferred?
Same goes for SophServ.
If we were going to need to have all of our customers register for the new system, that little tidbit should have been shared and we all should have received a sample email with instructions for how the customer registers and gives us permission to file cases for them. I can't imagine that Sophos didn't prepare its own employees.
Cheers - Bob
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