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unclear status of access points

Hi all,

I have 3 AP6 420 managed by Central. FW is 1.4.1819 (actual).

1. Question: The Dashboard says, that 1 AP is unconfigured. What does it mean and how to change that?

2. Question: in Access Point List: 1 AP is "up to date", 2 APs are waiting to update since days. How to force an update? Reboot doesn't solve.

3. Question: I want to mesh the APs, because 1 AP is unable to get connected via cable. Therefore I created a mesh network with 2 APs. I want to add the 3rd AP. But after config the system says "Your mesh network has now configured. Click save". but save button is greyed out... So I cannto save. No error message is available...

any hints?

Thanks

Gernot

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0 GernotMeyer 3 months ago

Hi all, no hints? I need to go live the end of the week.
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0 emmosophos 3 months ago

Hello there,

Please open a case to investigate with support if you are still facing the issue. Please share the Case ID with us once you have it.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
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0 LuCar Toni 3 months ago in reply to emmosophos

Just to get back to some of those points:
Unconfigured means basically no SSID attached to the AP. Could that be the case?

Once the Mesh SSID is configured with two APs, users can add the third AP from “Accesspoint” page.
Currently user cannot assign the Mesh SSID to an AP from SSID page once mesh SSID is saved.

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