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AP6 420E constant green LED is offline - normal operation?

while testing with the AP6 I see one device is showing offline for an hour in central. Checking the device it has a constant green LED and is not rebooting or whatever.

According to the documentation a solid green LED means normal operation.

So, what is it?  Being offline doesn't seem to be the new "normal".



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Parents
  • Hi  ,

    Good day and thanks for reaching out to Sophos Community.

    Regret to hear that you have bumped into an inconvenience. 

    Given that it still has green light indicated physically and down logically on management does it still provide a connection or none at all? 

    I may also recommend you to open a support ticket for this to be further investigated and please share with us the caseID on the thread.

    Many thanks for your time and patience and thank you for choosing Sophos.

    Regards,

    Raphael Alganes
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

Reply
  • Hi  ,

    Good day and thanks for reaching out to Sophos Community.

    Regret to hear that you have bumped into an inconvenience. 

    Given that it still has green light indicated physically and down logically on management does it still provide a connection or none at all? 

    I may also recommend you to open a support ticket for this to be further investigated and please share with us the caseID on the thread.

    Many thanks for your time and patience and thank you for choosing Sophos.

    Regards,

    Raphael Alganes
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

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