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Problem with Sophos Central Wireless

Our access points have been offline since the early morning. The access points are integrated into Sophos Central. 
Resetting the device and re-registering it was also unsuccessful. This runs into a TimeOut. 
Are there currently problems with Sophos Central?

Thanks

We have APX 120

Edited TAGs
[edited by: Raphael Alganes at 2:12 PM (GMT -8) on 12 Jan 2024]

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emmosophos 6 months ago +1 verified

Hello Marcel, Thank you for contacting the Sophos Community. You can find more information about this ongoing issue here: https://support.sophos.com/support/s/article/KB-000045709?language=en_US …

0 RalfOE 6 months ago

Hi Marcel,
we have the same problem with all our customers and all access points, different models.
As long as you do not disconnect the devices, they seem to continue working for the time being.
After a reboot they are gone.
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0 Marcel Fett 6 months ago in reply to RalfOE

Hi Ralf,
Thanks for the information, so I can assume that it's not the network etc.

Thanks

0 Julien Guibal- 6 months ago

Same problem for my customers. APs are replying to PING though. Assuming it's a problem with Sophos Central.

Hopefully, I always enable "Keep broadcasting" so the SSID continues broadcasting if the AP cannot reach Sophos Central after a reboot.

Here are some informations : support.sophos.com/.../KB-000045709
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+1 emmosophos 6 months ago

Hello Marcel,

Thank you for contacting the Sophos Community.

You can find more information about this ongoing issue here: https://support.sophos.com/support/s/article/KB-000045709?language=en_US

NOTE: The clients' traffic connected to any Sophos Access Point isn’t impacted; however, if you reboot the AP they might not return online.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
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0 RalfOE 6 months ago in reply to emmosophos

According to the information in the link, the problem should be solved now, but at our customers only a part of the access points is online again.
Let's wait for the weekend.
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