APX320s going offline

Hi duggan1 ,

Kindly see if this Troubleshooting of Wireless would help: https://support.sophos.com/support/s/article/KB-000036133?language=en_US

Light/Led Indicators: https://support.sophos.com/support/s/article/KB-000035552?language=en_US

Kindly let us know how it goes. Thanks for your time and patience and thank you for choosing Sophos.

Cheers,

Yeah we've gone through those, no problems. Is there a mechanism to turn on debugging logs and redirect them to a syslog server?

Hello,

Thanks for the information May I verify if your APX meets this power requirements

APX320X - Maximum Power: 18.9W and the POE switch supports 802.3at?

Also when the issue occurs what is the status of red light? Solid, flashing slowly or flashing fast?

You can check logs in Central under Wireless>Diagnostics>Events

For Syslog Wireless>Diagnostics>Syslog > enter syslog IP and Port

Since this is also a trial, you may reach out to your local partner or Sophos SE to be able to assist you in a technical standpoint on your trial period.

Many thanks for your time and patience and thank you for choosing Sophos

Cheers,

Thanks.

Power isn't an issue, we have different power delivery and two APs went off at the same time.

Red light is solid when it happens.

Logs under Diagnostic Events just say the AP has gone offline. Nothing prior to that event.

Syslog doesn't give anything that appears to be useful, just a lot of this:

around the time they go offline.

Hi, i have 4 AP that are "online", but not forwarding any traffic to internet or LAN.
What SFOS do you have installed on the XGS6500?

I upgrade to 19.5 GA 2 weeks ago and all AP´s are "Online" but do not forward any traffic.
Can you verify the status of the Wifi network interface?

Ours switches to unplugged and i do not see any traffic.

Maybe the 19.5 GA has more than one bug...

Upgraded to 19.5 a week or so ago, prior to that was on 19 build 365 I think. Problem exists on both.

Sounds like our problem though. Wifi interface up, still getting PoE power but not pingable, switch doesn't think theres anything there.

Upgraded to 19.5 a week or so ago, prior to that was on 19 build 365 I think. Problem exists on both.

Sounds like our problem though. Wifi interface up, still getting PoE power but not pingable, switch doesn't think theres anything there.

Looks like a 19.5 GA Problem, in my case it started this way

4 AP´s listed as active
1 AP failed, green light, not pingable. WiFi interface plugged
later 3 more AP´s failed, green light, not pingable, Wifi interface plugged
some hours later, WiFi interface was unplugged.

no AP´s was able to forward traffic.

SSID was visible and client could connect to AP´s

Yeah sounds like what I see, except I get red light (occasionally changing into flashing green) but I was seeing it before 19.5.