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Sophos APX320X keeps restarting, cannot register in Sophos Central

Hello,

my APX320X keep rebooting, after start it is getting IP from DHCP (separate DHCP server controller )

After that I'm able to ping the AP IP for 20 seconds, Led status is blinking red

after that it goes unreachable and this scenario continue, Led status all 3 leds turn on for a few seconds

Tried to reset the AP (Hold 8 sec) and factory reset (20 sec) but same scenario, the AP keeps resetting.

In between AP and UTM, there is switch only, rule allows full internet access.

Product: SG 320 v9.706-9

I have a ticket open more than 1 month, they sent me a second hardware with the same fault.

Now I need the AP, but I have no answer from technical help desk in the last 7 days.

Kind regards



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Parents
  • The access point connects to the IP address 1.2.3.4 on port 2712 Tellpizzahut . Traffic is sent to the default gateway of the access point. If there is no response from the Sophos Firewall, the access point reboots, and the process starts over again.

  • FormerMember
    0 FormerMember in reply to Acting Camel

    Hi,

    Please take a packet capture on the firewall (tcpdump -nei any host 1.2.3.4) and see if the packets reach the firewall or not. You can also take a drop-packet-capture (drppkt host 1.2.3.4) and check if firewall dropped any packets or not.

    Also, Is this AP connected directly (or via a switch) to the Firewall? or is there any L3 device in between? 

Reply
  • FormerMember
    0 FormerMember in reply to Acting Camel

    Hi,

    Please take a packet capture on the firewall (tcpdump -nei any host 1.2.3.4) and see if the packets reach the firewall or not. You can also take a drop-packet-capture (drppkt host 1.2.3.4) and check if firewall dropped any packets or not.

    Also, Is this AP connected directly (or via a switch) to the Firewall? or is there any L3 device in between? 

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