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Custom Report returns no results

Kevin Thomas

The custom reports when I try to run them always return no records found. I am running SFOS 16.05.7 MR-7. As you see in the screen shot below I have data to report on, for this example I used 9-5-17 through 9-6-17. 

 

But when I run a custom report I get this. I am clicking the generate button.

 

I have checked an on box reporting is enabled.

 

What am I missing?



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  • 0

    Hi,

    I have been experimenting with those reports. Before you tried to generate that report, had you tried the virus report?

    I found that the virus report returns no records and then web report does the same thing. If you change tabs, return to the custom report tab and then run the report data is available.

    Also do you have logging enabled on that firewall rule?

    Ian

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Hi Ian,

    I tried generating a Web Virus Report (No records found), clicked on the Compliance tab, clicked back on Custom tab, and tried to generate a Web Surfing Report and still no records found. I am logging all rules. 

  • 0 in reply to Kevin Thomas

    Hi Kevin,

    did you click on the search button before generating the report?

    Ian

     

    Update : I have tested on two XGs and both generate reports. You might need to restart one of the services.

    Otherwise wait until one of the linux gurus can point you at a cli string.

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Hi Ian,

    I have tried clicking search before generating the report. I also tried the A?V search then moving tabs and back again to search then generate reports and still no records are returned. I also have tried re-installing the firewall with a complete wipe, didn't restore with any backups waited several days trying to generate reports before posting here.

  • 0

    Hi  

    Looking at your second image of the Customer Reports page, you have left the Domain and User Name fields blank. You would need to fill these out in order to generate relevant data on your report. You can adjust these fields and select a ‘Group’ instead of a ‘User’ or search by ‘IP Address’ or ‘Category’ instead of a Domain. Thanks.

    - Karlos

    Karlos
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.
  • 0 in reply to Karlos

    HI Karlos,

    I have tried many time with an IP address, without an IP address, with a domain name, without a domain name and always get no records found.

  • 0 in reply to Karlos

    Hi Karlos,

    on my XGs I get the report generated without filling in those fields.

    On the upgrade one and the one built with the latest ISO.

     

    Ian

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Hi Kevin,

    do you run the daily reports and if so do they contain data?

    Ian

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Hi Ian,

    How do you run the daily reports? I see nothing listed in the reports section called daily reports.

  • 0 in reply to Kevin Thomas

    Hi Kevin,

    in the reports page there "Show Reports Settings" tab. In there you setup your custom report views you want mailed to you.

     

    Ian

    XG115W - v20 GA - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

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