Custom Report returns no results

Question

The custom reports when I try to run them always return no records found. I am running SFOS 16.05.7 MR-7. As you see in the screen shot below I have data to report on, for this example I used 9-5-17 through 9-6-17.

But when I run a custom report I get this. I am clicking the generate button.

I have checked an on box reporting is enabled.

What am I missing?

Kevin Thomas · Answer

Hi Karlos, 
 Sorry, I missed the advanced shell part. The postgres, reportdb, and garner services are running. 
 
 The web policy setting was set to none and I have changed it to Allow ALL. So far I'm still getting no result returned on my reports. 
 
 Update- 
 The custom reports are now working. It looks like setting the Web Policy to Allow All has corrected the issue. 
 
 I would recommend a few things; 
 1. A detailed reports guide. I know off of your support site it says Coming Soon, to really be helpful it should cover topics like this that will prevent reports from working. 
 2. It may be better to change the default web policy from none to Allow All as it stops custom reports from running.