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Discussions How do I change user group from Administrator to User

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How do I change user group from Administrator to User

ShunzeLee over 7 years ago

Dear All,

When a user account change to Administrator,

how do I change the user group from Administrator to User?

The "User" option is gray, and can't be changed back...

Shunze

This thread was automatically locked due to age.

+1 Aditya Patel over 7 years ago

HI ShunzeLee,

There is no way for the user to be changed from Administrator to User. Even if you have changed the Role from the user profile the condition remains the same.

What Could be done is to delete the user and recreate the same user. Or you may create choose the profile that does not access the XG. If you are using an ADand delete the user, the user will pop back in with the user type "User" as soon as the user authenticates again via AD.

Regards,

Aditya Patel
Global Escalation Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 ShunzeLee over 7 years ago in reply to Aditya Patel

Does Sophos consider the way about downgrade to normal user privilege?
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0 vitali wagner over 4 years ago in reply to Aditya Patel

this is strange, why it is so complicated to degrade a admin user?

please consider the possiblity to change user rights in the next FW update. Thanks.
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0 Grant Barrie over 4 years ago in reply to Aditya Patel

This is extremely frustrating and is the only system I have ever encountered which works like this.

I'd like to put in a feature request for the ability to downgrade an Administrator account to a standard User account please.
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