Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

Can't download SSL VPN configuration files after updating to 20.0 MR-3

Hi everyone, hope all is well.

I recently updated some of my units (XG 106, XGS 107 and XG 210) to SFOS 20.0.3 MR-3 and now I can't download any of the SSL VPN configuration files. All three options give me the same error:


I checked under "Backup & firmware -> Pattern updates" to see if there was anything going on there and found that the "SSLVPN Clients" entry had a status of "Failed":


After searching around I came across a thread that seemed to match the issue I'm having:

Sophos FW Unable to download ssl vpn configuration after v20 update

Running one of the commands listed there (curl xg-up2date-patterns.sophosupd.com/sslvpn_1.02_1.0.009.tar.gz.sig -O -v) solved the "Failed" issue on the XG 210:


On the others it didn't work. And on the 210, even though the error was cleared, I still can't download the files.

What should I try next? I haven't rebooted the units yet (still waiting for a maintenance window).

Thanks.



Edited TAGs
[edited by: Erick Jan at 2:33 AM (GMT -8) on 7 Feb 2025]