"Support access" and additional SSH ... why?

Question

Hi, 
 As far as I understood, the &lsquo;Support access&rsquo; allows the Sophos support engineer to access the firewall via SSH and WebAdmin. Is that correct? Why would a support engineer also need additional SSH?

Wayne Folta · Answer

I think they mean here that they want to control your laptop and SSH from inside your perimeter to the firewall. They've asked me in the past to do a screen-sharing session on my laptop with a particular piece of sharing software they like, and I always refuse that.

"Support access" and additional SSH ... why?

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