firmware SFVH (SFOS 20.0.2 MR-2-Build378) - RED ISSUE

Hi Hisham ELMasry ,

Thank you for reaching out to the community, please refer - Troubleshoot RED issues.

 help Hello Dear 

kindly be noted that i steal have problem with the red connection 

i have sophos xghome in site A - and make RED server on it and i have ddns on it that use on the client site 

and make dmz in my isp router as WAN MAC ADDREES to access the red service port 3400 

but when i try to check port by any port checker site with my ddns name and port 3400 that show to me the port is closed 

and in the network interface shown offline

please note that problem happened after new sophos installation in new firmware as below 

SFVH (SFOS 20.0.2 MR-2-Build378) V01001TGJ7F7R57

i try to make Local service ACL exception rule  as below configuration

 help Hello Dear 

kindly be noted that i steal have problem with the red connection 

i have sophos xghome in site A - and make RED server on it and i have ddns on it that use on the client site 

and make dmz in my isp router as WAN MAC ADDREES to access the red service port 3400 

but when i try to check port by any port checker site with my ddns name and port 3400 that show to me the port is closed 

and in the network interface shown offline

please note that problem happened after new sophos installation in new firmware as below 

SFVH (SFOS 20.0.2 MR-2-Build378) V01001TGJ7F7R57

i try to make Local service ACL exception rule  as below configuration

Hi,

I don't think the home licence supports RED.

Ian

HELLO DEAR  

sophos xg home support RED .