Hi Hisham ELMasry ,

Thank you for reaching out to the community, please refer - Troubleshoot RED issues.

Hello Dear 

thanks for your reply 

now i stile have a problem , i make the red server in the other side and  as show below 

TO Test the sophos red server port 

i use https://www.yougetsignal.com/tools/open-ports/

Remote Address 

 

  Use Current IP

for be noted i use sophos firewall xghome and make DMZ in my router on my wan card to access any red port service 

and that problem i have only when i update to the latest firmware  

info :Control center

SFVH (SFOS 20.0.2 MR-2-Build378) V01001TGJ7F7R57

can you help me please 

 help Hello Dear 

kindly be noted that i steal have problem with the red connection 

i have sophos xghome in site A - and make RED server on it and i have ddns on it that use on the client site 

and make dmz in my isp router as WAN MAC ADDREES to access the red service port 3400 

but when i try to check port by any port checker site with my ddns name and port 3400 that show to me the port is closed 

and in the network interface shown offline

please note that problem happened after new sophos installation in new firmware as below 

SFVH (SFOS 20.0.2 MR-2-Build378) V01001TGJ7F7R57

i try to make Local service ACL exception rule  as below configuration

Hi,

I don't think the home licence supports RED.

Ian

HELLO DEAR  

sophos xg home support RED .