Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.
I have a Sophos Home that has lost its admin password. I only have access via the central system and through an administrator account, but I want to recover the main access. Is there a way to do this?
Elton
Hello Jeandre Pedro dos Santos ,
We appreciate your reaching out to the Sophos Community Forum.
I have checked this. Could you provide additional details so we can investigate further? Furthermore, could you please help me with the screenshot?
For how long have you been facing this issue?
How many machines/users are affected by this?
Is it related to the Sophos endpoint/firewall?
Regards,
I have checked this. Could you provide additional details so we can investigate further? Furthermore, could you please help me with the screenshot?
For how long have you been facing this issue? 1 month
How many machines/users are affected by this? 20 machines
Is it related to the Sophos endpoint/firewall? firewall sophos home
We tried using Putty via SSH but when I enter the RESET password as requested on the second attempt it does not go to the menu that appears.
I have checked this. Could you provide additional details so we can investigate further? Furthermore, could you please help me with the screenshot?
For how long have you been facing this issue? 1 month
How many machines/users are affected by this? 20 machines
Is it related to the Sophos endpoint/firewall? firewall sophos home
We tried using Putty via SSH but when I enter the RESET password as requested on the second attempt it does not go to the menu that appears.
Hello,
Thanks for reaching out to Sophos Community.
You should access console in order to perform this: https://support.sophos.com/support/s/article/KB-000035990?language=en_US
Connect a monitor and keyboard to your physical setup (since this is a Sophos Firewall Home) and then you should be able to perform the steps above as outlined on the KBA.
Regards,
Raphael Alganes
Community Support Engineer | Sophos Technical Support
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