Build version : SFOS 19.5.3 MR-3-Build652
We can't access the web console, the screen just stays white. We can't connect via Sophos central either.
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Build version : SFOS 19.5.3 MR-3-Build652
We can't access the web console, the screen just stays white. We can't connect via Sophos central either.
Hi Remi Bergeron Please check the suggested steps in below thread and confirm the status:
community.sophos.com/.../blank-white-screen-firewall-login-page
Regards,
Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'Verify Answer' link.
Hi Remi Bergeron Thanks for sharing the update as it is fixed with the help of Tomcat restart, can you please share the below output from your XG shell prompt for my reference?
#cat /log/tomcat.log | grep -i "maximum number" | wc -l
Regards,
Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'Verify Answer' link.
Hi Remi Bergeron If the above command output is giving a count of more than 0 then it indicates it is impacted by the issue
The above is already fixed in V19.5.4 MR-4 and an upgrade to the same will fix the issue and V19.5.4 is already released.
Regards,
Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'Verify Answer' link.