Sophos Firewall: v19.5 MR3: Feedback and experiences

first issue - RADVD had to be manually started.

Ian

2nd issues - inbuilt AP enabled and not able to disable it. Prior to the upgrade the inbuilt AP was disabled.

Ian

First: Could you please post per issue one own post, so we can follow up without mixing it up. 
Second: 
About the first issue: Could you give us / me the Support ID?
About the second issue: Do you mean: Could you post an screenshot about this? 

Thanks Luca for asking Support ID - that could help us in narrowing down the possible issue.  Ian, may share support ID with Luca or myself in 1:1

I have provided you with the access id.

Ian

Hi LuCar,

screenshot as requested.

Ian

Thanks Ian, we're investigating this - we shall update you shortly. 

Thanks, Ian, for providing feedback & access id.

UI status for LocalWIFI0 reflects (unfortunately ) post-reboot, i.e. it changes  to "-" from "Active"

We have observed that on your device, Wireless Protection was enabled before migration, 

awed.log (Before Migration)

2023-08-02 09:20:04Z [MASTER] SIGTERM received, sending SIGTERM to siblings, exiting

awed.log (After Migration)

2023-08-02 09:24:46Z [MASTER] awed_ng starting

If you will change Wireless Protection turned OFF and will reboot the device then the LocalWiFi0 status will be displayed the same as the previous 19.5.MR2 release. Sorry for the trouble - we may need to discuss this internally to see how can we improve user experience here.

Hi,

thank you for the followup. I have Wireless Protection enabled because I occasionally use a APX120 on the XG115W. If I enable Wireless Protection after the reboot will the inbuilt AP become active?

Ian

I disabled wireless protection and restarted the XG115W, both APs came up as inactive. I enabled Wireless Protection, the inbuilt AP came up as active and the APX120 as inactive which is the wrong way around.

Ian

Yes, that's correct 

External APs (APX120) takes some time during handshake and could appear as active in few mins - could you check again. ?

External APs (APX120) takes some time during handshake and could appear as active in few mins - could you check again. ?

Hi,

The APX120 has been trying to connect to the XG115w since I rebooted the XG but does not make a successful connection. It is sitting on the desk behind me and flashes green every so often.

Ian

Ian, that shouldn't happen and needs investigation. Your support ID went expire - could you pls provide me support ID in 1:1 ?

Hi,

access opened as requested.

Also the inbuilt WLAN is back online as active.

Ian

We have found two legacy issues on your setup 

1) UI AP status reflects after reboot in case of LocalWifi (being tracked via NC-123230)

2) External APX not coming online (when rebooted device after disabling wireless protection) - 

To fix 2nd issue - you would need to Enable wireless protection and reboot device again - this issue is being tracked via NC-123249)

We believe mentioned workaround should fix APX120. 

Hi,

thank you for the update.

I will restart the XG in the morning.

Ian

Hi,

the APX120 is back online after an XG restart. How do I disable the local (inbuilt) AP?

Ian

Hi,

Your local (inbuilt) AP is offline right now - however it isn't reflect status to UI due to same issue (we're counting this to fix in same JIRA  NC-123230. 

Hi,

the local AP is still active, I have removed the APX120 for the moment, it is used for testing.

Ian

Hi Ian, 

In SFOS local APs goes inactive on UI (i.e. SFOS shows "-" in status column) - only when 

Entire "Wireless Protection" is turned OFF, this disables LocalWiFi0 (Inbuilt AP) as well as other AP/APX.

As mentioned it require device reboot to reflect on UI.

Hope this answers what you're facing.