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Unwanted Heartbeat users showing up as "Live Users" next to VPN users

I have an XGS 3100 firewall.  In the Control Center, I see Connected Remote Users and Liove Users.  Everyone in the former group appears in the Live group, but the Live Users group contains one or more "Heartbeat" users.  I don't know why they are there and how can I prevent myself from seeing them?



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  • Hello there,

    Good day and thanks for reaching out to Sophos Community and hope you are well.

    Have you tried purging the Security Heartbeat reporting? Under Reports>Custom Report Settings>Manual Purge - Select the duration From - Up To of you want to clear. Kindly try and let us know and if possible after the purge schedule a reboot and see if helps with this concern. 

    Thanks for your time and patience and thank you for choosing Sophos.

    Cheers,

    Raphael Alganes
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

Reply
  • Hello there,

    Good day and thanks for reaching out to Sophos Community and hope you are well.

    Have you tried purging the Security Heartbeat reporting? Under Reports>Custom Report Settings>Manual Purge - Select the duration From - Up To of you want to clear. Kindly try and let us know and if possible after the purge schedule a reboot and see if helps with this concern. 

    Thanks for your time and patience and thank you for choosing Sophos.

    Cheers,

    Raphael Alganes
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

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