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Not able to upload firmware and upgrade firmware on Sophos XG SFVH

I had deployed the sophos xg SFOS 19.0.0 GA-Build317 on vmware and its working fine The problem is I am not able upload the firmware to upgrade / if click download firmware on GUI nothing happens. I can see the disk utilization not a issue. 


when click download, nothing happens, I am trying almost for one week and same result if I download and upload it manually. 

then the screen stays here. 

the firmware checksum is matching, tried from different browser, restarted sohpos. no luck.

any idea how to fix? 

Edited TAGs
[edited by: emmosophos at 4:26 PM (GMT -7) on 23 Mar 2023]
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