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Not able to upload firmware and upgrade firmware on Sophos XG SFVH

I had deployed the sophos xg SFOS 19.0.0 GA-Build317 on vmware and its working fine The problem is I am not able upload the firmware to upgrade / if click download firmware on GUI nothing happens. I can see the disk utilization not a issue.

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when click download, nothing happens, I am trying almost for one week and same result if I download and upload it manually.

then the screen stays here.

the firmware checksum is matching, tried from different browser, restarted sohpos. no luck.

any idea how to fix?

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Vishal_R over 1 year ago in reply to Amaranath Savarimuthu +1 suggested

Hi Amaranath Savarimuthu Yes it is fine as in V19.5.x series firmware V19.5 GA onwards all subsequent firmware in the same series is covering up the fix for this issue. Reference : ://docs.sophos.com/releasenotes…

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0 LuCar Toni over 1 year ago

Likely you are affected by a Problem with your disk.

Check on advanced Shell df -h if your /var/ partition is only 3.7G

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0 LuCar Toni over 1 year ago

Likely you are affected by a Problem with your disk.

Check on advanced Shell df -h if your /var/ partition is only 3.7G

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0 Amaranath Savarimuthu over 1 year ago in reply to LuCar Toni

yes, how to expend the disk on Sophos? I am using VMware ESXi.

SFVH_VM01_SFOS 19.0.2 MR-2-Build472# df -hT
Filesystem Type Size Used Available Use% Mounted on
none aufs 594.3M 1.3M 549.6M 0% /
none aufs 1.9G 20.0K 1.9G 0% /dev
none tmpfs 1.9G 33.6M 1.9G 2% /tmp
none tmpfs 1.9G 14.6M 1.9G 1% /dev/shm
/dev/boot ext4 126.2M 32.9M 90.6M 27% /boot
/dev/mapper/mountconf
ext4 558.1M 69.7M 484.4M 13% /conf
/dev/content ext4 11.8G 427.2M 11.4G 4% /content
/dev/var ext4 3.7G 3.4G 294.3M 92% /var
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0 Vishal_R over 1 year ago in reply to Amaranath Savarimuthu

Hi Amaranath Savarimuthu Below is the old thread for reference: community.sophos.com/.../503607 You may check the solution or suggestion given there to fix the issue.

If those steps are not possible to follow then Please log a support case and share the case ID here with us for reference and you may ask a support team to take the case further to apply a workaround.

Regards,

Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'Verify Answer' link.
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0 Amaranath Savarimuthu over 1 year ago in reply to Vishal_R

I already gone through the thread, but I just want to check instead installing v19.0 MR1 we shall install latest version VI-19.5.1 MR-1? then restore from the backup?
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0 Vishal_R over 1 year ago in reply to Amaranath Savarimuthu

Hi Amaranath Savarimuthu Yes it is fine as in V19.5.x series firmware V19.5 GA onwards all subsequent firmware in the same series is covering up the fix for this issue.

Reference : ://docs.sophos.com/releasenotes/index.html?productGroupID=nsg&productID=xg&versionID=19.5

Regards,

Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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