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Malware 'Unscannable' was detected and blocked / ALERT Sophos XG Firewall - HTTP virus detected

OSS Tools over 1 year ago

Hi everyone,

We are getting thousands of alerts from our Sophos XG at the moment, and with the below error alert ID and message:

Any possible causes of this?

Alert ID: 8001

Message:
Malware 'Unscannable' was detected and blocked in a download from tbt.unifi-controller.prc.com

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bobbylam over 1 year ago +1 verified

There was an issue with a XG AV pattern update. A new AV pattern was been released to resolve this. Your device should update to the new pattern automatically, but you can also force it from the UI.

Parents

+1 twister5800 over 1 year ago

https://soph.so/FJx1BL

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Best regards
Martin

Sophos XGS 2100 @ Home | Sophos v20 Technician
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0 OSS Tools over 1 year ago in reply to twister5800

Thank you so much!!
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0 twister5800 over 1 year ago in reply to OSS Tools

You are welcome, you can also subscribe here :-)

Status Page for Sophos Central powered by StatusCast

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Best regards
Martin

Sophos XGS 2100 @ Home | Sophos v20 Technician
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0 OSS Tools over 1 year ago in reply to twister5800

We will do, thank you again!!
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0 emmosophos over 1 year ago in reply to OSS Tools

Hello there,

Adding to what Twister5800 has mentioned, I would recommend you subscribe to our SMS alerts (https://sms.sophos.com) as well.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Xitey over 1 year ago in reply to emmosophos

Hello, I still have the problem for two days whereasI applied the recommendations correctly. More than 1800 emails in barely 12 hours...

I'm on SFOS 19.0.1 MR-1-Build365.
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0 emmosophos over 1 year ago in reply to Xitey

Hello there,

Did you siwtch your AV to Avira?

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 emmosophos over 1 year ago in reply to Xitey

Hello there,

Did you siwtch your AV to Avira?

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Xitey over 1 year ago in reply to emmosophos

Yes, but the problem remains. Switching to Avira does not change the problem.

0 emmosophos over 1 year ago in reply to Xitey

Hello there,

Thank you, I see you have opened a new thread for this. I will follow up there.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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Malware 'Unscannable' was detected and blocked / *ALERT* Sophos XG Firewall - HTTP virus detected

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Malware 'Unscannable' was detected and blocked / ALERT Sophos XG Firewall - HTTP virus detected