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Discussions Malware 'Unscannable' was detected and blocked / *ALERT* Sophos XG Firewall - HTTP virus detected

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Malware 'Unscannable' was detected and blocked / ALERT Sophos XG Firewall - HTTP virus detected

OSS Tools 11 months ago

Hi everyone,

We are getting thousands of alerts from our Sophos XG at the moment, and with the below error alert ID and message:

Any possible causes of this?

Alert ID: 8001

Message:
Malware 'Unscannable' was detected and blocked in a download from tbt.unifi-controller.prc.com

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Top Replies

bobbylam 11 months ago +1 verified

There was an issue with a XG AV pattern update. A new AV pattern was been released to resolve this. Your device should update to the new pattern automatically, but you can also force it from the UI.

Parents

+1 twister5800 11 months ago

https://soph.so/FJx1BL

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Best regards
Martin

Sophos XGS 2100 @ Home | Sophos v19 Architect
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0 OSS Tools 11 months ago in reply to twister5800

Thank you so much!!
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0 twister5800 11 months ago in reply to OSS Tools

You are welcome, you can also subscribe here :-)

Status Page for Sophos Central powered by StatusCast

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Martin

Sophos XGS 2100 @ Home | Sophos v19 Architect
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0 twister5800 11 months ago in reply to OSS Tools

You are welcome, you can also subscribe here :-)

Status Page for Sophos Central powered by StatusCast

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Best regards
Martin

Sophos XGS 2100 @ Home | Sophos v19 Architect
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0 OSS Tools 11 months ago in reply to twister5800

We will do, thank you again!!
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0 emmosophos 11 months ago in reply to OSS Tools

Hello there,

Adding to what Twister5800 has mentioned, I would recommend you subscribe to our SMS alerts (https://sms.sophos.com) as well.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Xitey 11 months ago in reply to emmosophos

Hello, I still have the problem for two days whereasI applied the recommendations correctly. More than 1800 emails in barely 12 hours...

I'm on SFOS 19.0.1 MR-1-Build365.
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0 emmosophos 11 months ago in reply to Xitey

Hello there,

Did you siwtch your AV to Avira?

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Xitey 11 months ago in reply to emmosophos

Yes, but the problem remains. Switching to Avira does not change the problem.

0 emmosophos 11 months ago in reply to Xitey

Hello there,

Thank you, I see you have opened a new thread for this. I will follow up there.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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