Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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  • Hi,

    I received an email about 10 minutes ago, it has a number of attachments which are all blank, further the email does not show in logviewer -> email. There a e two entries at the time of the email with no details and show possible spam.

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • Further to the message above, I sent the originator a question about the attachment and he advised other recipient were able to view it. I took the iPhone out of the wifi and was able to see the attachment which is an mp4 file.. So something is broken in the latest mail functions in v19.0.1.

    I have not made any changes to my mail settings, least of all have the ability to hide messages from XG log viewer -> email report. I have received other messages which do not show up in log viewer. This is an issue that was fixed a couple of versions ago.

    Ian

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • After you create the Case, feel free to post your Case ID to this thread, so we can looking into this particular case. 

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  • Oh I will, you can count on me.

  • I feel you... You speak from the bottom of my heart. Thank you dreamcatcher!

  • Spam detection on 19.0 MR1 seems to work as expected, meaning it's as bad as with 18.5 MR4. I've checked the timeframe since I've upgraded from 18.5 MR2 to 19.0 MR1 and compared it to the last days.

    considered period is 19:30-10:30 each.

    18.5 MR2
    24.07.-25.07. -> 30 spam mails detected
    25.07.-26.07. -> 23 spam mails detected
    26.07.-27.07. -> 37 spam mails detected

    19.0 MR1
    27.07.-28.07. -> 6 spam mails detected

    Wow. Seems like I don't even need to wait one week to open a case, good work Sophos, good work.

  • Hi , thank you for sharing your case ID. Please allow me to follow up with our engineering and development team and I will post any updates on this thread as we know more.

    Karlos
    Community Support Engineer | Sophos Technical Support

    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.
  • Hey Karlos, sure, do as you like.

  • I checked the last day and compared it to the last full day with 18.5 MR2 running, here are the results:

    My customer already got back to me, saying that since the update much more spam is going through. This is not funny by any means!

  • Just for my interest. Which SASI Version does the customer currently use? 

    2022-08-02.11:40:15 MESSAGE [Main] [ precompile.cpp:583] Downloaded file /sdisk/sasi/asdb.delta is verified with checksum..
    2022-08-02.11:40:17 MESSAGE [Main] [ engine.cpp:845] Database loaded of version: 2022.8.2.91519
    2022-08-02.11:40:17 MESSAGE [Main] [ precompile.cpp:761] [Precompile thread]: Signatures are reloaded with latest delta and verified with checksum
    of new signatures.

    That is my latest version (extracted by /log/sasi.log). 

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  • Here you go:

    2022-08-02.11:40:20 MESSAGE    [Main] [          precompile.cpp:583] Downloaded file /sdisk/sasi/asdb.delta is verified with checksum..
    2022-08-02.11:40:23 MESSAGE    [Main] [              engine.cpp:845] Database loaded of version: 2022.8.2.91519
    2022-08-02.11:40:23 MESSAGE    [Main] [          precompile.cpp:761] [Precompile thread]: Signatures are reloaded with latest delta and verified with checksum of new signatures.

Reply
  • Here you go:

    2022-08-02.11:40:20 MESSAGE    [Main] [          precompile.cpp:583] Downloaded file /sdisk/sasi/asdb.delta is verified with checksum..
    2022-08-02.11:40:23 MESSAGE    [Main] [              engine.cpp:845] Database loaded of version: 2022.8.2.91519
    2022-08-02.11:40:23 MESSAGE    [Main] [          precompile.cpp:761] [Precompile thread]: Signatures are reloaded with latest delta and verified with checksum of new signatures.

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