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Sophos Connect client looses profile when changing network

AlexanderPoettinger

We are experiencing a very strange effect with the Sophos Connect client.

We are using SSL VPN connections for the users.

The users load the profile from the user portal and import it into the client.

The connection works properly. 

But when the user changes his network (i.e. goes from his home office from where he downloaded the profile to the airport) the profile disappears.

This phenomenon has been observed with multiple users.

Every time the user changes his network, he/she has to download and import her/his profile again.



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    I can verify this issue happens if I remote into a machine is currently logged into the VPN.  If I select switch user and log in with a different account.  Then log off that account and sign back into the other (this account was never logged out), the Connect software will show that it has no profile.  I just upgraded the person to the latest version because I've ran into this twice (on different computers).

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    I can verify this issue happens if I remote into a machine is currently logged into the VPN.  If I select switch user and log in with a different account.  Then log off that account and sign back into the other (this account was never logged out), the Connect software will show that it has no profile.  I just upgraded the person to the latest version because I've ran into this twice (on different computers).

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