I've continued this post in "Looking at awarrenhttp_access.log for FQDNs" as I was having problems doing that, and through that post I found a domain that pointed me in the right direction, but is still ongoing in trying to fix the issue with Parallels Access.
Hi, I have an XG125w (SFOS 18.5.2 MR-2-Build380). I’m trying to run Parallels Access for Mac on an M1 MacBook running Monterey.
I can't log in on the Access app because a secure connection to the server can't be established.
I can’t find anything in the logs (firewall or SSL/TLS) but when I use a test bypass rule for the laptop, I can login to Parallels Access for Mac.
Any ideas which ports/domains need to be open or not inspected?
I have determined that the Mac Access app is using a client certificate to verify its identity to the Parallels Access server. When I do a reverse lookup on the IPs of the servers, I get different results…
Hi Brian1941: I got the below KBA from Parallels for the port and domains on different settings requirements, please try with them if that works for you.kb.parallels.com/123255
Regards,Vishal RanpariyaTechnical Account Manager | Sophos Technical SupportSophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts | If a post solves your question use the 'This helped me' link.
Hi, thanks Vishal_R ,but that's for the Remote Access Server product, not the Access product. I found the same thing and thought I found the answer too, but that's not it.
I have determined that the Mac Access app is using a client certificate to verify its identity to the Parallels Access server. When I do a reverse lookup on the IPs of the servers, I get different results each time, for example, ec2-54-193-123-131.us-west-1.compute.amazonaws.com and ec2-52-53-229-195.us-west-1.compute.amazonaws.com.
At Parallels' instruction, I have created a web exception for *.parallels.com and *.myparallels.com, but this makes no difference.
I have asked Parallels for the FQDN that points to these IP addresses.