Today my firewall running and i am open web base but unfortunately Internal Server Error I am using firmware 18.0 MR4,
Please help any option for without firewall restart???
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Today my firewall running and i am open web base but unfortunately Internal Server Error I am using firmware 18.0 MR4,
Please help any option for without firewall restart???
Hi Nilesh R Lad : This issue with V18 MR4 is getting observed if "Refreshing the packet capture page with wrap buffer on" over GUI packet capture. This is known to Sophos team with ID NC-64984 and as of now this issue fixed version taken in V18 MR-5.
Without restarting appliance, TOMCAT service ( GUI service) restart will fix the issue.
TOMCAT service restart command:
For Single device ( or Non HA setup):
#service tomcat:restart -ds nosync
If device in HA
#service tomcat:restart -ds sync
Regards,
Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
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Hi Kafu Hacin,
Request to share the output of tomcat.log
Login to SSH > 4. Device Console > 5. Device Management
# tail -f /log/tomcat.log
In another SSH session, run the command to restart tomcat service.
# service tomcat:restart -ds nosync
Hi Kafu Hacin,
Request to share the output of tomcat.log
Login to SSH > 4. Device Console > 5. Device Management
# tail -f /log/tomcat.log
In another SSH session, run the command to restart tomcat service.
# service tomcat:restart -ds nosync
Yes i am able to take console access but when i entered password on console it gives the following error.