Today my firewall running and i am open web base but unfortunately Internal Server Error I am using firmware 18.0 MR4,
Please help any option for without firewall restart???
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Today my firewall running and i am open web base but unfortunately Internal Server Error I am using firmware 18.0 MR4,
Please help any option for without firewall restart???
Hi Nilesh R Lad : This issue with V18 MR4 is getting observed if "Refreshing the packet capture page with wrap buffer on" over GUI packet capture. This is known to Sophos team with ID NC-64984 and as of now this issue fixed version taken in V18 MR-5.
Without restarting appliance, TOMCAT service ( GUI service) restart will fix the issue.
TOMCAT service restart command:
For Single device ( or Non HA setup):
#service tomcat:restart -ds nosync
If device in HA
#service tomcat:restart -ds sync
Regards,
Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'This helped me' link.
Hi GaryChancellor : Sorry for the trouble however as per my last comment team has already identified this issue and fixed is taken in V18 MR-5 and time being above is the work around without restart of firewall.
Regards,
Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'This helped me' link.
Hello GaryChancellor,
In addition, you can also check the packet flow using the command line interface.
Please find below link for more information on "How to monitor packet flow using the CLI"
other details on this can be found here:
community.sophos.com/.../v18-mr4---webadmin-tomcat-crashes-500-internal-server-error
MR5 is in a soft release. You have to pick up the firmware as a SIG file in the mysophos portal and manually upload it.
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