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AP55 - WLAN interruption every x minutes since firmware 11.0.014

DanielGl�ser

Hello,

since I installed the firmware 11.0.014 the network interrupts every x minutes.


Behavior:
The SSID is not visible for 1-2 seconds and all devices disconnected.

Does anyone have an idea? Is a downgrade of the firmware possible? 

I have added the device completely new to Sophos XG

awed.log:

2020-10-22 23:00:21 [A4002D6F0FD716C] device not authorized yet, dropping.
2020-10-22 23:00:35 [MASTER] start processing configuration change
execute_command_tcp: read(): Interrupted system call
execute_command_tcp: read(): Interrupted system call
2020-10-22 23:00:42 [MASTER] AP A4002D6F0FD716C: Local metadata updated
2020-10-22 23:00:42 [MASTER] AP A4002D6F0FD716C: Configuration change detected
2020-10-22 23:00:42 [MASTER] end processing configuration change
2020-10-22 23:00:42 [MASTER] start processing configuration change
2020-10-22 23:00:49 [MASTER] end processing configuration change
2020-10-22 23:00:49 [MASTER] start processing configuration change
2020-10-22 23:00:56 [MASTER] end processing configuration change
2020-10-22 23:00:56 [MASTER] new connection from 192.168.0.46:59060
2020-10-22 23:00:56 [MASTER] new connection from 192.168.0.46:59061
2020-10-22 23:00:56 [A4002D6F0FD716C] AP55 from 192.168.0.46:59060 identified as A4002D6F0FD716C
2020-10-22 23:00:56 Could not read from file '/tmp/awed/A4002D6F0FD716C.pid': No such file or directory
2020-10-22 23:00:56 [A4002D6F0FD716C] AP55 from 192.168.0.46:59061 identified as A4002D6F0FD716C
2020-10-22 23:00:56 Could not read from file '/tmp/awed/A4002D6F0FD716C.pid': No such file or directory
2020-10-22 23:00:56 [A4002D6F0FD716C] (Re-)loaded identity and/or configuration
2020-10-22 23:00:56 [A4002D6F0FD716C]The connection is closed.
2020-10-22 23:00:56 [A4002D6F0FD716C] error while writing to socket, dropping.
2020-10-22 23:00:56 [A4002D6F0FD716C] (Re-)loaded identity and/or configuration
2020-10-22 23:01:30 [MASTER] updating DB for AP A4002D6F0FD716C with new channels (0,0 -> 6,100)

Best regards



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  • 0 in reply to Daniel Luyckx

    Hi Daniel,

    that was my issue with the AP55s Apple devices would sit between 6mb/s and 24 mb/s. They would ramp up if under a sustained load. I raised this issue a number of years ago and got no positive answers. It is not an issue on 2.4ghz. I thought it was an apple power saving issue because my w10 devices all run high connection speeds. Since moving to the APX120s the apple devices regular connect at over 100mb/s when sleeping and around 300-600 when active on the 5ghz band.

    it is a very poor design as far as I can determine. At one stage I pulled an AP50 apart and was not impressed with the quality.

    ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Hello rfcat,

    For me the performance is okay. With my iPhone I also get >200mb/s.
    Our main problem is that after a few minutes all devices are disconnected from the AP for 1-2 seconds.

  • 0 in reply to Daniel Luyckx

    So.. Cables are reseatet, everything multiple times restarted, Sophos Firmware rolled back and updated again, Accesspoints were deleted and readded, Accesspoints were activated only partically... I dont know where the Problem is, for me it can be almost only in the Firmware of the Access points..

  • 0 in reply to DanielGl�ser

    The Problem was, that we used special letters in our SSIDs (Gäste instead of Gaeste, so a Ä as special letter).

    The Incompatiblity is there since the Firmware Upgrade from 012 to 014.

    Greetings

  • +1

    The Problem was, that we used special letters in our SSIDs (Gäste instead of Gaeste, so a Ä as special letter).

    The Incompatiblity is there since the Firmware Upgrade from 012 to 014.

    Greetings

  • +1 in reply to Daniel Luyckx

    Hi All, following up with Daniel's resolution.

    As mentioned, this issue is related to the use of special characters in the SSID. As a result, frequent disconnections may occur. I'm following up with the team to gather more information as to when this issue will be fixed.

    In the meantime as a workaround please note the following:  

    1. Avoid the use of special characters
      1. Ex: -, _, =, +
    2. Avoid using umlaut characters in SSID names
      1. ä, Ä , etc.
    Florentino
    Director, Global Community & Digital Support
    Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question, please use the 'Verify Answer' button.
    The Award-winning Home of Sophos Support Videos! - Visit Sophos Techvids
  • 0 in reply to FloSupport

    even "-" should be avoided? I guess this hits a lot of customers, us included.

    Having permanently restarting radios due to WPA2 Enterprise with RADIUS with 11.0.012, waiting for a fix and the (probably) fixed firmware 11.0.014 has an other bug that lets SSIDs restart due to "special" characters like the commonly used -

    Then at the same time there was the issue with unsupported spaces in the SSID name, also causing restarting radios in loop. Something that any consumer WiFi router that I know is capable of.

    What's going on with the WiFi product development?

  • 0

    Hello All,

    The fix for this issue is tentatively scheduled to be included in the next pattern update. More information to come soon.

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • 0 in reply to FloSupport

    Hi folks,

    having removed the '-' from my SSIDs appears to have fixed connection issues with  5ghz SSIDs. I have not checked the 2.4ghz SSIDs yet.

    ian 

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

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