Help with Mac configuration

Hello,

End user (not admin) here. Our admin isn't able to help with my install, I'm one of a very few Mac users in our org.

System Info:
MacOS 10.13.6 High Sierra
Java Version: 14.0.1

I'm able to log in to our user portal with no issues. From there, I downloaded the Client Authentication Agent for Mac. Dragged the app to "Applications" and the certificate to "Shared". I can launch the application and it shows up in my Menu Bar. I can set my credentials with no issue.

When I click "Connect" the app does not respond. I get no indication that it's attempting to do anything at all.

Searching for "Client Authentication Agent" in Console shows the same 14 or so lines repeated every 10 seconds or so, as long as the app is running. (See below)

One thing I'm curious about; for our Windows users, there's a ...config.exe file that's downloaded along with the client. For non-Windows users, the download is a ...config.ovpn. Am I supposed to do something with this file?

Any help would be great. I'm getting pretty tired of Chrome Remote Desktop.

default 11:07:06.309338 -0500 Client Authentication Agent trying to connect...
default 11:07:06.309452 -0500 Client Authentication Agent Client disconnected
default 11:07:06.311454 -0500 Client Authentication Agent TCP Conn [1:0x608000167080] using empty proxy configuration
default 11:07:06.311476 -0500 Client Authentication Agent Stream client bypassing proxies on TCP Conn [1:0x608000167080]
default 11:07:06.311493 -0500 Client Authentication Agent TCP Conn 0x608000167080 started
default 11:07:06.311640 -0500 Client Authentication Agent [1 <private> <private>] start
default 11:07:14.682407 -0500 Client Authentication Agent LSExceptions shared instance invalidated for timeout.
default 11:07:26.312959 -0500 Client Authentication Agent socket disconnected with error: Error Domain=AsyncSocketErrorDomain Code=2 "Attempt to connect to host timed out" UserInfo={NSLocalizedDescription=Attempt to connect to host timed out}
default 11:07:26.313350 -0500 Client Authentication Agent TCP Conn 0x608000167080 canceled
default 11:07:26.313558 -0500 Client Authentication Agent [1 <private> stream, pid: 894] cancelled. Events:
default 11:07:26.313670 -0500 Client Authentication Agent 0.000s [1 A3AFB132-2923-4632-B31A-4DECC2E6878C 192.168.1.76:49892-><private> socket-flow] path:start
default 11:07:26.313735 -0500 Client Authentication Agent 0.000s [1 A3AFB132-2923-4632-B31A-4DECC2E6878C 192.168.1.76:49892-><private> socket-flow] path:satisfied
default 11:07:26.313775 -0500 Client Authentication Agent 0.001s [1 A3AFB132-2923-4632-B31A-4DECC2E6878C 192.168.1.76:49892-><private> socket-flow] flow:start_connect
default 11:07:26.313806 -0500 Client Authentication Agent 20.002s [1] path:cancel