Configuring VPN Remote Access for the first time on your Sophos XG Firewall? Check out this useful Community post!
Advisory: Sophos XG Firewall - Antivirus service stopped due to failed pattern update. Please visit this KBA for the latest updates
Catalina 10.15 introduced changes to permissions that block installation of the CAA for macOS. The .der file cannot be dragged and dropped anymore into the Shared folder. This article describes the steps to resolve this issue.
The following sections are covered:
Applies to the following Sophos products and versions Sophos Firewall
Download the Authentication Client from User Portal. You may refer to the steps in Sophos XG Firewall: How to install and configure Sophos General Authentication Client for Mac OS.
When you open the file "Client+Authentication+Agent.dmg" you will get an option to drag and drop the application Client Authentication Agent and the certificate Client Authentication Agent.der to these folders Application and Shared respectively.
You can drag and drop the Client Authentication Agent to the Application folder from the installer, but for the certificate, the permission is not applicable and would need to move the certificate to the Shared location manually following below steps:
Right-click on Shared icon on the installer as per the snapshot below.
After clicking on Open, a new finder window will open and simply drag and drop the certificate file to the finder window instead.
Sign up to the Sophos Support SMS Notification Service to get the latest product release information and critical issues.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. For technical support post a question to the community. Or click here for new feature/product improvements. Alternatively for paid/licensed products open a support ticket.