XG210 crashed today

Hi Viken,

Take a look at the KB article we published here. You might be affected due to this issue.

Thanks

Hello Sachin,

Unfortunately this KB doesn't concern my case because the XG210 is not in HA.

Hello Sachin,

Unfortunately this KB doesn't concern my case because the XG210 is not in HA.

In that case, could you tell us the number of concurrent active users behind the XG Firewall and which modules are actively used for filtering the network traffic. 

Alongside, PM me the syslog.log to investigate further. Finally, do you see high CPU and high memory utilisation on the XG device?

Thanks,

Hello,

I think the XG210 is oversized for the way it's used by the company. There are 40 users behind the XG210, and the XG210 is connected via SSL VPN SITE-TO-SITE on a XG125 and there are 10 users behind it. So there is 50 users max using the XG210. The license used is EnterpriseProtect. The modules activated are WebFilter and ApplicationFilter, IPS, STAS, Wireless Protection with 3 AP55. 

The CPU and memory utilisation are very low on the XG210 device. The CPU is constantly less than 10% and memory constantly less than 35%.

Where can I find the syslog.log and how can I transfer it ?

Thank you.

Refer to the following KB article for the log file information, https://community.sophos.com/kb/en-us/123185. You can copy the logs to the clipboard of set up putty to store the log lines in a text file. PM me these log lines and I will add my inputs.

Thanks

I sent you the logs via PM.

Thanks.