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Safestore.log and Clean.log very large - multiple GB

astiadmin

Hi all,

I have a problem with a Windows Server 2016 which C: drive is being filled from Sophos Server Protection. The Endpoint version is latest and Updates are running fine.

The problem is that Safestore.log and Clean.log are very large and still growing; 17.8 GB and 12.5 GB respectively.

In Sophos documentation it says this (also for Clean.log) but obviously the rotation and size limit do not work on this machine for some reason.

SophosCleanup.log (Only applicable to Windows 10 (x64) and later and Windows Server 2016 and later)
Location C:\ProgramData\Sophos\Clean\Logs
Description Contains cleanup actions, Safestore verification, and command process flow logging. The log size limit is compressed to 10MB and there are five log rotations.

Can anyone please tell me how to shrink the files and get things back to normal? Thank you very much.

BR,
Daniel

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  • 0 in reply to astiadmin

    Clean.log became SophosCleanup.log under C:\ProgramData\Sophos\Clean\Logs\.

    Safestore.log became SophosSafestore.log under C:\ProgramData\Sophos\Safestore\Logs\.

    Clean.log and Safestore.log are no longer used so you can delete them. The LastWriteTime for them will be old.

    There was a bug that caused them to grow, I guess you must have hit that a while back and the logs have just sat there since.

    You will need to turn off tamper to delete them or you could delete them via Live Response if you have that feature.

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