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Touchdown on Android 5.0.2 doesn't receive the pushed EAS Config

DawidPaduch

Helo everybody,

I'm using a Sophos Mobile Control Server in our company since version 4. A few days ago I updated the SMC to the v 5.0.8. As recommended all mobile devices were moved to the v5 before. The mobile apps are v 5.2.2157 now. I've added a new android device, created a task bundle with apps that have to be installed, including the newest Touchdown app from play store. Now the issue: A created Exchange ActiveSync-profile with all required parameters were assigned or transfered to mobile device but the configuration was taken by the built-in email app instead of touchdown. I've found in the knowledge base an article about a method to avoid this behavior:

https://www.sophos.com/de-de/support/knowledgebase/121076.aspx

Though beeing a sql expert I executed this described command in a sql management studio console but the problems still there. I checked the entries in the tables of the new database (SMCDBv2) and the parameter config.eas.activeSyncIdResolverEnabled seems to be migrated form the v4 database (see the time stamp) and contains the value 0. Any ideas or hints how to solve?

Now this his mobile device goes temporary to Exchange directly, beside the SMC and it works fine! EAS on Exchange is OK!

Best regards!

Dawid



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  • 0

    Hi Dawid,

    Sophos Mobile Control only configures the Touchdown email client automatically if a license key is configured for it. Furthermore, the device must synchronize and should have a "ActiveSync ID TouchDown". If that is given, the mail synchronization should work.
    The default email application should only be able to synchronize if the ActiveSync ID is part of the device properties. Maybe you can verify that.

    Best regards
    Stefan

  • 0 in reply to SDU
    Hi Stefan,

    this issue was checked by your support and is solved already, see ticket ID #5425788 . There was a bug in the smc app. The actually version 5.2.2157 runs well.

    Best regards
    Dawid
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