I noticed this morning that SMS for Android is reporting that my device is rooted when it is not.
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I noticed this morning that SMS for Android is reporting that my device is rooted when it is not.
Hi Alex,
Please help me with the following :
1. Are you using the managed version of Sophos Mobile Contol or the standalone version?
2. Are you seeing this message on any other Android device?
3. What is the version of Android?
4. What is the version of Sophos Mobile Control?
Please do share the screenshot of the message.
Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Android version is 7.0 and I am running stand alone AV. See attached image to answer the other questions.
Hi Alex,
We have some additional checks for root rights which are executed by the SMC client. If one of these checks apply to the device, it is marked as rooted. You can get an SMC Android client log and directly check what is causing the violation. Please refer to the article How to get log files from Sophos apps installed on Android or iOS mobile devices. Within this log, you might find lines like these:
INFO [SMC Device]: found rooting indicator:
Please do share the screenshot of the above-mentioned keyword if possible.
Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
This guide is using SMC and my issue is with SMS.
I have the same problem on my Galaxy Note 8. When I went to your suggested post it gave this advice: "
However, when I do this I get no Send Log option - only Log, which gives me a list of the actions with no option to share anything.
I have the same problem on my Galaxy Note 8. When I went to your suggested post it gave this advice: "
However, when I do this I get no Send Log option - only Log, which gives me a list of the actions with no option to share anything.