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iOS 11.0.1 problems with SMC Location Services

CraigLloyd

We have noticed a problem with SMC location services running on iOS 11.0.1

Throws up a non compliance, instructions send you to Settings, Privacy, Location Services whereby the settings for the SMC app have disappeared.

Upon selecting to change the SMC Location settings you are only presented with "Never", upon selecting "Never" you can then go out, back in and choose other option.

However, these settings do not stick and the Location Services setting for SMC reverts to being blank.

 

Have tried reinstalling SMC and re-enrolling the device but no luck. All my iOS 11.0.0 devices are functioning correctly.

We are using Sophos Central Mobile

 

Has anyone else encountered this problem?

 

Thanks,

Craig



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  • Hello @all

    we have exact the same issue with one of our devices.

    While maintain those issues I've found some new bugs that seem to cause it.

    - everything worked fine with the iOS 11 beta releases. i think it was the last SMC App Update

    - an entry on the device itself on the SMC-Admin-Page is gone. I try to explain it (our SMC is in german) there is a tab at "custom settings" which has no entrys anymore. Before there was the Apple Sync ID

    I hope this can help to solve the bug asap. 

     

    Its a scandal that nowadays the hotline support team seems to stop working or just outsourced the support into some third world countries. After hours and days of calling the hotline it was impossible to get pass the hold queue music.

  • in reply to Eugen-S

    Thanks for providing your findings. 

    When did you call our Support line and what number did you dial? We have Call Centres all over the world since we use the "Follow the Sun" model so we can be available 24/7 to our customers. There may be some times that we experience higher than normal call volumes so wait times may be longer. 

    In these cases, you can also create a ticket online via Web Form, through SophServ or use our Support Live Chat: Support Contact

    Thanks,

    Karlos

    Karlos
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.
  • in reply to Karlos

    Was soll der Unsinn ????[:@]

    7.1.2 ist seit 19h raus. Lässt sich aber nicht updaten via Appstore[:'(]

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