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iOS 11.0.1 problems with SMC Location Services

CraigLloyd

We have noticed a problem with SMC location services running on iOS 11.0.1

Throws up a non compliance, instructions send you to Settings, Privacy, Location Services whereby the settings for the SMC app have disappeared.

Upon selecting to change the SMC Location settings you are only presented with "Never", upon selecting "Never" you can then go out, back in and choose other option.

However, these settings do not stick and the Location Services setting for SMC reverts to being blank.

 

Have tried reinstalling SMC and re-enrolling the device but no luck. All my iOS 11.0.0 devices are functioning correctly.

We are using Sophos Central Mobile

 

Has anyone else encountered this problem?

 

Thanks,

Craig



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Parents

  • Hello @all

    we have exact the same issue with one of our devices.

    While maintain those issues I've found some new bugs that seem to cause it.

    - everything worked fine with the iOS 11 beta releases. i think it was the last SMC App Update

    - an entry on the device itself on the SMC-Admin-Page is gone. I try to explain it (our SMC is in german) there is a tab at "custom settings" which has no entrys anymore. Before there was the Apple Sync ID

    I hope this can help to solve the bug asap. 

     

    Its a scandal that nowadays the hotline support team seems to stop working or just outsourced the support into some third world countries. After hours and days of calling the hotline it was impossible to get pass the hold queue music.

Reply

  • Hello @all

    we have exact the same issue with one of our devices.

    While maintain those issues I've found some new bugs that seem to cause it.

    - everything worked fine with the iOS 11 beta releases. i think it was the last SMC App Update

    - an entry on the device itself on the SMC-Admin-Page is gone. I try to explain it (our SMC is in german) there is a tab at "custom settings" which has no entrys anymore. Before there was the Apple Sync ID

    I hope this can help to solve the bug asap. 

     

    Its a scandal that nowadays the hotline support team seems to stop working or just outsourced the support into some third world countries. After hours and days of calling the hotline it was impossible to get pass the hold queue music.

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