iOS 11.0.1 problems with SMC Location Services

Hy ,

we have the same problems after using the app-version 7.1.1.175 in IOS 11.x

With the old app all was fine.

Today I installed the newest server-version, but ist wasn't helpful.

After that I changed the settings in the compliance on the server.

Now our users can work with their IPhones.

I opened a ticket, but I didn't get an answer.

We rolled the iPhone that was on iOS 11.0.1 back to iOS 11.0.0 and rebuilt it, the problem also exists on phones that are deployed with iOS11.0.0

It seems that if phones are deployed into SMC on iOS 10.3.* then the app is updated to 7.11 they maintain their location services settings.

Has anyone had any feed back from Sophos about this? It's kind of holding up our iPhone Deployment

I'm seeing the same thing.  Devices on iOS 10 upgraded to 11, no issues.  New devices on iOS 11, cannot give Control permission to access location.

Hi CraigLloyd 

This is an issue that we are aware of and we have assigned it a BUG-ID of: SMCIOS-431. It is estimated to be fixed in version 7.1.2 (SR2).

Thanks,
Karlos 

Hello @all

we have exact the same issue with one of our devices.

While maintain those issues I've found some new bugs that seem to cause it.

- everything worked fine with the iOS 11 beta releases. i think it was the last SMC App Update

- an entry on the device itself on the SMC-Admin-Page is gone. I try to explain it (our SMC is in german) there is a tab at "custom settings" which has no entrys anymore. Before there was the Apple Sync ID

I hope this can help to solve the bug asap. 

Its a scandal that nowadays the hotline support team seems to stop working or just outsourced the support into some third world countries. After hours and days of calling the hotline it was impossible to get pass the hold queue music.

We got the same problem with Control App & Location Service

we have only the selection on "never" for the control app in the location services

if you activate it and leave the menu briefly, you can see the other settings.
when these are selected, however, it has no effect

when will the update come out?

Unfortunately, v7.1.2 has no set release date at this point. I will update this thread as soon as we have an ETA. 

Thanks,
Karlos

Thanks for providing your findings. 

When did you call our Support line and what number did you dial? We have Call Centres all over the world since we use the "Follow the Sun" model so we can be available 24/7 to our customers. There may be some times that we experience higher than normal call volumes so wait times may be longer. 

In these cases, you can also create a ticket online via Web Form, through SophServ or use our Support Live Chat: Support Contact

Thanks,

Karlos

Was soll der Unsinn ????[:@]

7.1.2 ist seit 19h raus. Lässt sich aber nicht updaten via Appstore[:'(]