New Keepass integration doesn't work: "could not deserialize object to xml" Error appears on every try to open KDBX with different compressions/files
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New Keepass integration doesn't work: "could not deserialize object to xml" Error appears on every try to open KDBX with different compressions/files
Hi OscarCuesta
Please share the screenshot if possible.
Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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The problem remains in 7.05.2404 (17)
Óscar | Let's floppy!
Hi Oscar,
Please help me with the following information:
1. Where was the KeePass file created?
2. I believe you are using Spanish or Portuguese version, does the password have any Spanish or Portuguese characters in it?
Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Hi Oscar,
Please help me with the following information:
1. Where was the KeePass file created?
2. I believe you are using Spanish or Portuguese version, does the password have any Spanish or Portuguese characters in it?
Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Hi,
1. I created on mi PC, I've a lot of passwords I wanted to use in the smartphone.
2. Yes, I'm spanish, so the titles of some entries have spanish characters (not the users/passwords).
Óscar | Let's floppy!
Hi Oscar,
Which version of KeePass are you using?
Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
v.2.36, I always use the last release
Óscar | Let's floppy!
Hi Oscar,
I tried to recreate the issue replicating your environment and it works fine for me. I am just wondering if this KBDX file was created with older version of KeePass (1.32/33) and continued with the latest version 2.36. Are you using any other Sophos Products like Sophos Encryption? (may be the KBDX file is encrypted and thus causing this issue).
Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Hi,
I started the KDBX with an v2.xx, not dure exactly what, but I can confirm that it was 2.x
Sophos Encryption is not one of my products, I'm not using encryption software.
So, do you discard the Spanish characters relation?
Óscar | Let's floppy!
I found something, I exported the data to a FF HTML file, and imported again to a New Database with the same name but different compression, now with AES.
Now Sophos opens it, but, I have only the entries with an URL (others were not imported) and I lose so many icons.
EDIT: The Firefox export doesn't save passwords so is not a solution :(
Óscar | Let's floppy!
Hi Oscar,
Just to investigate further, please help me with the following:
1. Do you have any bitmap images?
2. Do you have any bigger files in it?
3. What is the size of the file?
Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
1. Bitmap as attachment? no. Bitmap as icon could be.
2. Bigger files no, I always try to use only text.
3. The KDBX is 330KB
Óscar | Let's floppy!
Hi Oscar,
I would like to check the Database settings to see if there's a difference in the configuration. Please share the screenshot of each tab in the Database settings.
Click on File | Database settings and share the screenshots of all 5 tabs. (General, Security, Compression, Recycle Bin and Advanced)
Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
I'm doing tests with a default database importing the data, I've removed every Ñ, Á, É, Í, Ó, Ú carácter just in case, but I get the same error message.
Óscar | Let's floppy!