Sophos Secure Mail Error SUP203

Hi Filipe-Martins ,

Thank you for reaching out to the Sophos Community Forum.

Are you getting this error on an Android or iOS device? And is this affecting a single or multiple devices? Can you also confirm which part you're getting this message? Is it right after launching the Secure Email?

If you're using Wi-Fi connection, I suggest trying to use another network or mobile data and see if it gives you the same error.

Hi Filipe-Martins ,

Thank you for reaching out to the Sophos Community Forum.

Are you getting this error on an Android or iOS device? And is this affecting a single or multiple devices? Can you also confirm which part you're getting this message? Is it right after launching the Secure Email?

If you're using Wi-Fi connection, I suggest trying to use another network or mobile data and see if it gives you the same error.

Hi,

sorry, needed to add more information.

It happens on every iPhone we have, It happens when i try to update the Mail tab. And it happens in every Wifi i'm connected to (or mobile data).

When i launch the app the error does not appear. We do not use Androids.

Hi Filipe-Martins ,

Kindly share the logs so we can further investigate what's causing this error. You may refer to this article on how to get the app logs.

You can either share the logs here or share them with me via private message. Thank you.

Hi Gladys , i found the error! I had the checkbox "Use System CA-List" checked in "Policies > My Container Policy >  Work email". After unchecking the box it worked.