This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

DEP profile "Supervised"-Checkbox is missing

Hi,

 

we are currently testing to manage iOS-DEP-devices in Sophos Mobile Control. Therefore i've created DEP profile. We also want to supervise all iOS-Device but in the wizard for the DEP-Profile the Checkbox is missing.

 

Does anybody know this issue?

 

Best regards,

 

Robby Gorek



This thread was automatically locked due to age.
Parents Reply
  • Hi   

    Since the device is DEP enrolled, it will automatically set itself in supervised mode. This has been recently changed, hence, the option is missing from the profile. Apple has recently changed its behavior around DEP devices. With the release of iOS 13, Apple decided that all DEP devices are always supervised. Can you check if any of the devices are running IOS 13 or lower? 

    Shweta

    Community Support Engineer | Sophos Technical Support
    Support Videos | Product Documentation@SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

     

Children