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DEP profile "Supervised"-Checkbox is missing



we are currently testing to manage iOS-DEP-devices in Sophos Mobile Control. Therefore i've created DEP profile. We also want to supervise all iOS-Device but in the wizard for the DEP-Profile the Checkbox is missing.


Does anybody know this issue?


Best regards,


Robby Gorek

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Parents Reply
  • Hi   

    Since the device is DEP enrolled, it will automatically set itself in supervised mode. This has been recently changed, hence, the option is missing from the profile. Apple has recently changed its behavior around DEP devices. With the release of iOS 13, Apple decided that all DEP devices are always supervised. Can you check if any of the devices are running IOS 13 or lower? 


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