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Sophos repeatedly asks to remain active in background

I am using Sophos Mobile Security on an Android phone running Oreo. At irregular intervals it asks two questions about allowing it to remain active in the background, titled "permanent protection". The problem is it asks these questions repeatedly, sometimes (but not always) when the phone reboots, and sometimes (but not always) when the phone wakes. Is there any way to not have to answer these questions repeatedly?

Thanks,

Mark Brodie

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0 Johndogless over 6 years ago

Me too!

Oneplus 6 running pie.
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0 Mass8 over 5 years ago

Me too on Oneplus 6T with Pie
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0 JerzyT over 5 years ago

hi,

I have seen this both on my OnePlus 5 and company Samsung S5 but on OnePlus it seems to be after every reboot.

Regards,

JT
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0 Emile Belcourt over 5 years ago

I have had similar problems on my p20 pro running Oreo and seema to be these new fancy power management systems. What they'll do is if an app is not foreground context for a period of time or is pushed back further in the list by other apps then Oreo will automatically force stop the app for performance and battery.

To fix this i had to do the following (may differ on your os) :

Open settings

Apps and notifications

Apps

Find app

(app would have had to have been run recently to see this next bit)

Battery

There should be a bit about app launch which i had to set to manage automatically to no then manually set the app to launch on startup and run in background to enabled.

That seems to have fixed many of my "app disappearance" anomalies.

Maybe that will help?

Emile
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0 Mass8 over 5 years ago in reply to Emile Belcourt

I do this, every time i restart same problem
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0 Emile Belcourt over 5 years ago in reply to Mass8

That's insane, so Android is disabling the settings you've configured?

Are you licensed and are able to report to Sophos Mobile Support teams as that sounds like a problematic issue.

Emile
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0 Mass8 over 5 years ago in reply to Emile Belcourt

Exactly. Very strange
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0 Yashraj S over 5 years ago in reply to Mass8

Hi everyone,

There is a different thread created by Mass8 to which I have replied with the possible explanation for this issue and a solution.

Thanks,

Yashraj Singha
Manager | Global Community Support
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0 Johndogless over 5 years ago in reply to Yashraj S

Thanks for that. It has worked so far.

I have removed battery optimisation for Sophos Mobile Security and Sophos Security Guard.
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0 Robert GR over 5 years ago

Me too! Oneplus 6T with Pie

Five nights at freddy's
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